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Aircraft Purser Onboarding Checklist
$9
Contents
Aircraft Purser Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Aircraft Purser starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Aviation onboarding experience or just need an onboarding checklist for your new Aircraft Purser, you’re in the right place. We’ve put together a sample Aircraft Purser onboarding checklist below and have created onboarding templates & resources to help.
Aircraft Purser Onboarding Checklist
1. Introduction to company policies and procedures: The aircraft purser should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service standards, and emergency response plans. This task is typically performed by the human resources department or a designated trainer.
2. Familiarization with the aircraft: The purser should be given a detailed tour of the aircraft they will be working on, including the location of emergency equipment, galley areas, lavatories, and passenger seating arrangements. This task is usually conducted by a senior flight attendant or a designated trainer.
3. Training on emergency procedures: The purser must undergo thorough training on emergency procedures, including evacuation protocols, fire safety, and first aid. This training is typically conducted by the airline’s safety department or a certified instructor.
4. Introduction to the crew: The purser should be introduced to the flight crew, including the captain, first officer, and other flight attendants. This allows for better communication and teamwork during flights. The introduction is usually facilitated by the inflight services manager or a senior flight attendant.
5. Understanding service standards: The purser should receive training on the airline’s service standards, including meal service procedures, beverage offerings, and passenger interaction guidelines. This training is typically conducted by the inflight services manager or a designated trainer.
6. Familiarization with onboard equipment: The purser should be trained on the operation and maintenance of various onboard equipment, such as the public address system, cabin lighting controls, and entertainment systems. This training is usually provided by the airline’s technical department or a designated trainer.
7. Review of passenger handling protocols: The purser should be briefed on how to handle various passenger situations, including dealing with difficult or unruly passengers, providing assistance to passengers with special needs, and managing passenger complaints. This briefing is typically conducted by the inflight services manager or a senior flight attendant.
8. Understanding company culture and values: The purser should be introduced to the company’s culture and values, which may include teamwork, professionalism, and a commitment to customer satisfaction. This introduction is usually facilitated by the human resources department or a designated trainer.
9. Review of administrative tasks: The purser should be trained on various administrative tasks, such as completing flight reports, maintaining passenger manifests, and handling cash transactions. This training is typically provided by the inflight services manager or a designated trainer.
10. Ongoing professional development: The purser should be informed about opportunities for ongoing professional development, such as attending workshops, conferences, or specialized training programs. This information is usually provided by the human resources department or the inflight services manager
Setting Up Your Employee Onboarding Process
From reading through the items in the example Aircraft Purser checklist above, you’ll now have an idea of how you can apply best practices to getting your new Aircraft Purser up to speed and working well in your Aviation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
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