Airplane Flight Attendant Onboarding Checklist

Airplane Flight Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Airplane Flight Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Airplane Flight Attendant, you’re in the right place. We’ve put together a sample Airplane Flight Attendant onboarding checklist below and have created onboarding templates & resources to help.

Airplane Flight Attendant Onboarding Checklist

1. Uniform fitting: Flight attendants are required to wear a specific uniform that represents the airline’s brand and professionalism. This task involves getting measured and fitted for the appropriate uniform size and style. It is typically performed by the airline’s uniform department or a designated uniform coordinator.

2. Safety and emergency procedures training: Flight attendants play a crucial role in ensuring the safety and well-being of passengers during flights. This task involves comprehensive training on safety protocols, emergency procedures, and the proper use of safety equipment such as life vests, oxygen masks, and evacuation slides. The training is usually conducted by the airline’s safety department or a team of experienced flight attendants.

3. Service training: As representatives of the airline, flight attendants are responsible for providing excellent customer service to passengers. This task involves training on various aspects of in-flight service, including meal and beverage service, handling passenger requests, and maintaining a positive and professional demeanor. The training is typically conducted by the airline’s service department or experienced flight attendants.

4. Aircraft familiarization: Flight attendants need to be familiar with the layout and features of different aircraft models to efficiently perform their duties. This task involves learning about the specific aircraft types operated by the airline, including the location of emergency exits, galley equipment, lavatories, and seating configurations. Aircraft familiarization is usually conducted by the airline’s training department or experienced flight attendants.

5. In-flight announcements and procedures: Flight attendants are responsible for making important announcements to passengers during the flight, such as safety instructions, boarding procedures, and turbulence warnings. This task involves learning and practicing the proper delivery of these announcements, as well as understanding the procedures for different phases of the flight. The training is typically provided by the airline’s training department or experienced flight attendants.

6. First aid and medical training: Flight attendants are often the first responders in medical emergencies that occur during flights. This task involves receiving training in first aid, CPR, and other medical procedures to provide immediate assistance to passengers in need. The training is usually conducted by certified trainers or medical professionals hired by the airline.

7. Security and threat response training: Flight attendants play a vital role in maintaining the security of the aircraft and responding to potential threats or unruly passengers. This task involves training on security protocols, identifying suspicious behavior, and handling disruptive situations. The training is typically provided by the airline’s security department or specialized trainers.

8. Company policies and procedures: Flight attendants need to be familiar with the specific policies and procedures of the airline they work for. This task involves learning about company rules, regulations, and guidelines related to attendance, grooming standards, scheduling, and other operational aspects. The information is usually provided through orientation sessions conducted by the airline’s human resources department or designated trainers.

9. Onboard equipment operation: Flight attendants are responsible for operating various onboard equipment, such as public address systems, cabin lighting, and entertainment systems. This task involves training on the proper use and troubleshooting of these equipment to ensure a smooth and comfortable flight experience for passengers. The training is typically provided by the airline’s technical department or experienced flight attendants.

10. Teamwork and communication training: Flight attendants work closely with a team of colleagues to ensure the smooth operation of flights. This task involves training on effective teamwork, communication, and conflict resolution skills to foster a positive and collaborative work environment. The training is usually conducted by the airline’s training department or specialized trainers

Setting Up Your Employee Onboarding Process

From reading through the items in the example Airplane Flight Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Airplane Flight Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.