Arcade Attendant Onboarding Checklist

Arcade Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Arcade Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Entertainment onboarding experience or just need an onboarding checklist for your new Arcade Attendant, you’re in the right place. We’ve put together a sample Arcade Attendant onboarding checklist below and have created onboarding templates & resources to help.

Arcade Attendant Onboarding Checklist

1. Orientation: The arcade attendant should attend an orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the Arcade: The new arcade attendant should be given a comprehensive tour of the arcade facility, including the different game areas, ticket redemption counters, snack bars, and restrooms. This task is usually performed by a senior arcade attendant or a supervisor.

3. Training on Arcade Games: The new hire should receive training on how to operate and maintain the arcade games, including troubleshooting common issues, handling cash transactions, and ensuring customer safety. This task is typically performed by experienced arcade attendants or a designated trainer.

4. Cash Handling Procedures: The arcade attendant should be trained on the proper cash handling procedures, including how to count and reconcile cash, process credit card transactions, and maintain accurate records. This task is usually performed by the arcade manager or a senior arcade attendant.

5. Customer Service Training: The new hire should undergo customer service training to learn how to interact with customers, address their inquiries and complaints, and provide a positive gaming experience. This task is typically performed by the arcade manager or a designated trainer.

6. Safety and Emergency Procedures: The arcade attendant should receive training on safety protocols, emergency procedures, and first aid techniques to ensure the well-being of customers and staff. This task is usually performed by the arcade manager or a designated safety officer.

7. Inventory Management: The new hire should be trained on inventory management procedures, including how to track and restock game tokens, tickets, prizes, and other arcade supplies. This task is typically performed by the arcade manager or a designated inventory controller.

8. Cleaning and Maintenance: The arcade attendant should be familiarized with the cleaning and maintenance routines for the arcade games, play areas, restrooms, and common areas. This task is usually performed by the arcade manager or a designated maintenance staff.

9. Point of Sale System Training: The new hire should receive training on the arcade’s point of sale system, including how to process transactions, issue receipts, and generate reports. This task is typically performed by the arcade manager or a designated trainer.

10. Team Collaboration: The new arcade attendant should be introduced to their colleagues and encouraged to collaborate with them to ensure smooth operations and a positive work environment. This task is usually facilitated by the arcade manager or a designated team leader.

11. Performance Expectations: The new hire should have a clear understanding of their performance expectations, including attendance, punctuality, customer satisfaction targets, and any specific goals set by the company. This task is typically discussed by the arcade manager or a designated supervisor.

12. Review of Policies and Procedures: The arcade attendant should review and sign off on the company’s policies and procedures, including those related to safety, customer service, cash handling, and code of conduct. This task is typically overseen by the human resources department or the arcade manager.

13. Introduction to Support Staff: The new hire should be introduced to the support staff, such as maintenance personnel, IT support, and administrative staff, who play a crucial role in ensuring the smooth functioning of the arcade. This task is typically performed by the arcade manager or a designated staff member.

14. Performance Evaluation Process: The new arcade attendant should be informed about the company’s performance evaluation process, including how feedback is provided, performance reviews are conducted, and opportunities for growth and development. This task is typically explained by the arcade manager or the human resources department.

15. Familiarization with Company Benefits: The new hire should be provided with information about the company’s benefits package, including health insurance, retirement plans, vacation policies, and any other perks or incentives. This task is typically handled by the human resources department or a designated benefits coordinator

Setting Up Your Employee Onboarding Process

From reading through the items in the example Arcade Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Arcade Attendant up to speed and working well in your Entertainment team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.