Attendant Onboarding Checklist

Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Attendant, you’re in the right place. We’ve put together a sample Attendant onboarding checklist below and have created onboarding templates & resources to help.

Attendant Onboarding Checklist

1. Orientation: The first task for a new attendant in the hospitality industry would be to attend an orientation session. This session would provide an overview of the company’s policies, procedures, and values. It may also include introductions to key personnel, a tour of the facility, and an explanation of the attendant’s role and responsibilities. The HR department or a designated trainer would typically conduct this task.

2. Uniform and Equipment: The new attendant would need to be provided with the necessary uniform and equipment for their role. This could include a uniform, name tag, safety shoes, and any other specific items required for their job. The uniform department or the supervisor would typically handle this task.

3. Training: To ensure the attendant is equipped with the necessary skills and knowledge, comprehensive training would be provided. This would cover areas such as customer service, safety procedures, emergency protocols, and specific job duties. The training may be conducted by a designated trainer, department supervisor, or a combination of both.

4. Shadowing: To gain practical experience and observe the job in action, the new attendant would be paired with an experienced colleague for a period of shadowing. This would allow them to learn from someone with firsthand knowledge and ask questions as they familiarize themselves with the tasks and responsibilities. The supervisor or a designated mentor would typically oversee this task.

5. Familiarization with Facilities: It is important for the new attendant to become familiar with the layout of the facility, including key areas such as guest rooms, public spaces, restrooms, and emergency exits. This would enable them to navigate the premises efficiently and provide assistance to guests when needed. The supervisor or a designated colleague would typically guide the attendant during this task.

6. Standard Operating Procedures: The attendant would need to review and understand the company’s standard operating procedures (SOPs) related to their role. These SOPs would outline the specific steps and guidelines to follow for various tasks, such as room cleaning, guest check-in/check-out, and handling guest requests. The supervisor or a designated trainer would typically provide the attendant with the necessary documents and explain the SOPs.

7. Introduction to Systems and Software: In the hospitality industry, attendants often use various systems and software for tasks such as reservations, check-ins, and inventory management. The new attendant would need to be introduced to these systems and provided with training on how to use them effectively. The IT department or a designated trainer would typically handle this task.

8. Customer Service Skills: As attendants play a crucial role in providing excellent customer service, it would be important for the new hire to receive training on effective communication, problem-solving, and conflict resolution skills. This training may be conducted by the HR department, a designated trainer, or a supervisor.

9. Health and Safety Training: To ensure the safety of both guests and employees, the new attendant would need to undergo health and safety training. This would cover areas such as proper lifting techniques, handling hazardous materials, emergency response procedures, and maintaining a clean and safe work environment. The HR department or a designated trainer would typically conduct this training.

10. Introduction to Company Culture: To foster a sense of belonging and alignment with the company’s values, the new attendant would benefit from an introduction to the company’s culture. This could include learning about the company’s mission, vision, and core values, as well as understanding the expectations for behavior and professionalism. The HR department or a designated representative would typically handle this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.