Banquet Set Up Person Onboarding Checklist

Banquet Set Up Person Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Banquet Set Up Person starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Banquet Set Up Person, you’re in the right place. We’ve put together a sample Banquet Set Up Person onboarding checklist below and have created onboarding templates & resources to help.

Banquet Set Up Person Onboarding Checklist

1. Orientation: The new banquet set up person should attend a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and culture. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the team: The new hire should be introduced to their immediate team members, including supervisors, colleagues, and other relevant staff. This introduction helps foster a sense of belonging and facilitates collaboration. The team leader or supervisor usually performs this task.

3. Job shadowing: To gain a better understanding of the role, the new banquet set up person should spend time shadowing an experienced team member. This allows them to observe and learn the tasks, techniques, and best practices. An experienced banquet set up person or a designated mentor typically performs this task.

4. Training on equipment and tools: The new hire should receive training on the various equipment and tools used in banquet set up, such as tables, chairs, linens, and audiovisual equipment. This training ensures they can operate the equipment safely and efficiently. A designated trainer or experienced staff member typically performs this task.

5. Safety and emergency procedures: It is crucial for the new banquet set up person to be familiar with safety protocols and emergency procedures to ensure a safe working environment. This training is typically conducted by the company’s safety officer or a designated trainer.

6. Standard operating procedures (SOPs): The new hire should be provided with a comprehensive overview of the company’s standard operating procedures related to banquet set up. This includes guidelines on room layouts, table settings, decor, and other relevant aspects. The banquet manager or a designated trainer typically performs this task.

7. Introduction to event planning software: Many hospitality companies use event planning software to manage banquet bookings and logistics. The new hire should receive training on how to use this software effectively. The IT department or a designated trainer typically performs this task.

8. Familiarization with event spaces: The new banquet set up person should be given a tour of the various event spaces within the company’s premises. This includes ballrooms, meeting rooms, outdoor venues, and any other areas where banquets are held. The banquet manager or a designated staff member typically performs this task.

9. Introduction to company policies: The new hire should be provided with a detailed overview of the company’s policies, including those related to attendance, dress code, customer service, and any other relevant policies. The human resources department or a designated trainer typically performs this task.

10. Introduction to food and beverage offerings: The new banquet set up person should be familiarized with the company’s food and beverage offerings, including menus, special dietary requirements, and any unique offerings. This knowledge helps them provide accurate information to clients and guests. The banquet manager or a designated staff member typically performs this task.

11. Introduction to event coordination: The new hire should receive an introduction to the event coordination process, including how to communicate with event planners, caterers, and other vendors. This ensures smooth collaboration and successful event execution. The banquet manager or a designated staff member typically performs this task.

12. Customer service training: Excellent customer service is crucial in the hospitality industry. The new banquet set up person should receive training on how to provide exceptional service to clients and guests, including communication skills, problem-solving, and handling customer complaints. The banquet manager or a designated trainer typically performs this task.

13. Health and hygiene training: The new hire should receive training on health and hygiene practices, including proper handwashing, food handling, and cleanliness standards. This training ensures compliance with health regulations and maintains a safe environment for guests. The company’s health and safety officer or a designated trainer typically performs this task.

14. Introduction to company values and mission: The new banquet set up person should be introduced to the company’s values, mission, and vision. This helps them align their work with the company’s goals and values. The human resources department or a designated trainer typically performs this task.

15. Performance expectations and feedback: The new hire should have a clear understanding of the company’s performance expectations and how feedback and evaluations are conducted. This ensures they know what is expected of them and how their performance will be assessed. The banquet manager or a designated supervisor typically performs this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Banquet Set Up Person checklist above, you’ll now have an idea of how you can apply best practices to getting your new Banquet Set Up Person up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.