Cabin Supervisor (Aircraft) Onboarding Checklist

Cabin Supervisor (Aircraft) Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cabin Supervisor (Aircraft) starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Aviation onboarding experience or just need an onboarding checklist for your new Cabin Supervisor (Aircraft), you’re in the right place. We’ve put together a sample Cabin Supervisor (Aircraft) onboarding checklist below and have created onboarding templates & resources to help.

Cabin Supervisor (Aircraft) Onboarding Checklist

1. Introduction to company policies and procedures: The cabin supervisor should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, emergency procedures, customer service standards, and company values. This task is typically performed by the human resources department or the training department.

2. Familiarization with the aircraft: The cabin supervisor should undergo a thorough familiarization with the specific aircraft they will be working on. This includes understanding the layout, safety equipment, emergency exits, and cabin features. The task is usually performed by the training department or experienced cabin crew members.

3. Training on safety and emergency procedures: The cabin supervisor must receive specialized training on safety and emergency procedures, including evacuation drills, first aid, and handling various emergency situations. This training is typically conducted by the training department or experienced cabin crew trainers.

4. Introduction to the crew: The cabin supervisor should be introduced to the entire cabin crew team, including flight attendants, pilots, and ground staff. This helps establish rapport and fosters effective teamwork. The task is usually performed by the cabin crew manager or the human resources department.

5. Understanding customer service standards: The cabin supervisor should be briefed on the company’s customer service standards and expectations. This includes understanding how to handle passenger complaints, providing exceptional service, and maintaining a positive attitude. The task is typically performed by the cabin crew manager or the customer service department.

6. Familiarization with company software and systems: The cabin supervisor should receive training on the company’s software and systems used for managing flight operations, passenger information, and crew scheduling. This task is usually performed by the IT department or designated trainers.

7. Review of company policies on diversity and inclusion: The cabin supervisor should be educated on the company’s policies and initiatives regarding diversity and inclusion. This includes understanding the importance of treating all passengers and colleagues with respect and promoting an inclusive work environment. The task is typically performed by the human resources department or the diversity and inclusion team.

8. Understanding regulatory requirements: The cabin supervisor should receive training on the aviation industry’s regulatory requirements, such as those set by the Federal Aviation Administration (FAA) or the International Civil Aviation Organization (ICAO). This includes knowledge of safety regulations, crew duty limitations, and compliance with aviation laws. The task is usually performed by the training department or regulatory compliance officers.

9. Review of company uniforms and grooming standards: The cabin supervisor should be provided with information on the company’s uniform and grooming standards, including guidelines for personal appearance, hygiene, and uniform maintenance. This task is typically performed by the human resources department or the uniform coordinator.

10. Introduction to company culture and values: The cabin supervisor should be introduced to the company’s culture and values, including its mission, vision, and core principles. This helps align the supervisor’s behavior and decision-making with the company’s overall objectives. The task is usually performed by the human resources department or senior management

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cabin Supervisor (Aircraft) checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cabin Supervisor (Aircraft) up to speed and working well in your Aviation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.