Cafe Assistant Onboarding Checklist

Cafe Assistant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cafe Assistant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Cafe Assistant, you’re in the right place. We’ve put together a sample Cafe Assistant onboarding checklist below and have created onboarding templates & resources to help.

Cafe Assistant Onboarding Checklist

1. Orientation: The cafe assistant should receive a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the team: It is essential for the cafe assistant to meet and get to know their colleagues. This task involves introducing the new hire to the team members, including managers, supervisors, and fellow cafe assistants. The team leader or supervisor usually performs this task.

3. Training on health and safety protocols: As the cafe assistant will be working in a hospitality environment, it is crucial to provide training on health and safety protocols. This task involves educating the new hire about proper food handling, hygiene practices, and emergency procedures. The training is typically conducted by a designated trainer or the cafe manager.

4. Familiarization with the cafe’s menu: The cafe assistant should be familiarized with the cafe’s menu offerings, including food and beverage options. This task involves providing the new hire with a menu guide and explaining the ingredients, preparation methods, and allergen information. The cafe manager or a senior cafe assistant usually performs this task.

5. Introduction to the point-of-sale (POS) system: Since the cafe assistant will be responsible for processing customer orders and payments, they should receive training on the cafe’s point-of-sale system. This task involves teaching the new hire how to navigate the system, input orders, process payments, and handle any technical issues. The cafe manager or a designated trainer typically performs this task.

6. Shadowing experienced cafe assistants: To gain practical experience and learn the day-to-day operations, the new cafe assistant should be paired with experienced cafe assistants for shadowing. This task involves observing and assisting the experienced staff members in tasks such as taking orders, preparing beverages, and serving customers. The cafe manager or a senior cafe assistant usually arranges this task.

7. Introduction to customer service standards: Providing excellent customer service is crucial in the hospitality industry. The cafe assistant should receive training on the cafe’s customer service standards, including how to greet customers, handle complaints, and ensure customer satisfaction. This task is typically performed by the cafe manager or a designated trainer.

8. Introduction to cleaning and maintenance procedures: The cafe assistant should be familiarized with the cleaning and maintenance procedures to ensure a clean and safe environment for customers. This task involves training the new hire on tasks such as sanitizing surfaces, cleaning equipment, and restocking supplies. The cafe manager or a senior cafe assistant usually performs this task.

9. Introduction to cash handling procedures: As the cafe assistant may be responsible for handling cash transactions, they should receive training on cash handling procedures. This task involves teaching the new hire how to count cash, provide accurate change, and reconcile cash registers. The cafe manager or a designated trainer typically performs this task.

10. Introduction to the cafe’s scheduling system: The cafe assistant should be introduced to the cafe’s scheduling system to understand their work schedule and any shift changes. This task involves explaining how to access the system, request time off, and communicate availability. The cafe manager or a designated staff member usually performs this task.

11. Introduction to company policies and benefits: The cafe assistant should be provided with information about the company’s policies, such as dress code, attendance, and break policies. Additionally, they should be informed about any employee benefits, such as healthcare, retirement plans, or employee discounts. The human resources department or a designated trainer typically performs this task.

12. Introduction to ongoing training opportunities: To support the cafe assistant’s professional development, they should be informed about ongoing training opportunities within the company. This task involves explaining any training programs, workshops, or certifications available to enhance their skills and knowledge. The human resources department or a designated trainer typically performs this task.

13. Introduction to company culture and values: The cafe assistant should be introduced to the company’s culture and values to align their behavior and work ethic accordingly. This task involves explaining the company’s mission, vision, and core values, emphasizing the importance of teamwork, respect, and customer satisfaction. The cafe manager or a designated trainer typically performs this task.

14. Introduction to employee support systems: The cafe assistant should be informed about the employee support systems available within the company, such as an employee assistance program or a designated point of contact for any work-related concerns. This task involves explaining how to access these resources and encouraging the new hire to seek support when needed. The human resources department or a designated trainer typically performs this task.

15. Introduction to performance evaluation and feedback processes: The cafe assistant should be informed about the company’s performance evaluation and feedback processes. This task involves explaining how performance is assessed, when evaluations occur, and how feedback is provided to support their growth and development. The cafe manager or a designated trainer typically performs this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cafe Assistant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cafe Assistant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.