Cafeteria Server Onboarding Checklist

Cafeteria Server Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cafeteria Server starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Cafeteria Server, you’re in the right place. We’ve put together a sample Cafeteria Server onboarding checklist below and have created onboarding templates & resources to help.

Cafeteria Server Onboarding Checklist

1. Orientation: The first task for a new cafeteria server would be to attend an orientation session. This session would provide an overview of the company’s policies, procedures, and values. It may also include introductions to key personnel and a tour of the cafeteria facilities. The human resources department typically conducts this task.

2. Training: The new cafeteria server would undergo training to learn about food safety, proper serving techniques, and customer service skills. This training may involve both classroom sessions and hands-on practice in the cafeteria. Trainers or experienced cafeteria servers would perform this task.

3. Familiarization with Menu: It is essential for the new cafeteria server to become familiar with the menu offerings, including the ingredients, portion sizes, and any special dietary considerations. This knowledge will enable them to answer customer questions and make recommendations. The cafeteria manager or a senior server would assist in this task.

4. Cash Handling Procedures: Since cafeteria servers often handle cash transactions, it is crucial for the new server to understand the cash handling procedures, including how to operate the cash register, count money, and provide accurate change. The cafeteria manager or a designated cashier would provide guidance in this area.

5. Food Preparation: Depending on the cafeteria’s setup, the new server may be required to assist with food preparation tasks such as slicing vegetables, assembling sandwiches, or portioning out desserts. The head chef or kitchen staff would train the server in these food preparation tasks.

6. Cleaning and Sanitization: Maintaining a clean and sanitary environment is vital in a cafeteria. The new server would be trained on proper cleaning and sanitization procedures, including how to clean tables, countertops, and equipment, as well as how to handle and dispose of waste. The cafeteria manager or a designated cleaning staff member would oversee this task.

7. Customer Service: Excellent customer service is crucial in the hospitality industry. The new cafeteria server would receive training on how to greet customers, take orders, handle complaints, and provide a positive dining experience. The cafeteria manager or a senior server would provide guidance and role-playing exercises to enhance customer service skills.

8. Health and Safety Training: To ensure a safe working environment, the new cafeteria server would undergo health and safety training. This training would cover topics such as proper lifting techniques, emergency procedures, and the use of personal protective equipment. The human resources department or a designated safety officer would conduct this training.

9. Time Management: Efficient time management is essential for a cafeteria server to ensure smooth operations during busy periods. The new server would receive training on how to prioritize tasks, manage their time effectively, and work efficiently in a fast-paced environment. The cafeteria manager or a senior server would provide guidance and tips on time management.

10. Teamwork and Communication: Working as part of a team is crucial in a cafeteria setting. The new server would receive training on effective communication, collaboration, and teamwork skills. This training would emphasize the importance of clear communication with colleagues, assisting each other during busy periods, and resolving conflicts professionally. The cafeteria manager or a senior server would facilitate this training.

11. Uniform and Personal Appearance: The new cafeteria server would be provided with a uniform and would be trained on the company’s dress code policy. They would learn how to maintain a neat and professional appearance, including grooming standards and the proper use of personal protective equipment. The human resources department or the cafeteria manager would oversee this task.

12. Menu Presentation: To enhance the dining experience, the new cafeteria server would be trained on how to present the menu to customers effectively. This training would include explaining daily specials, highlighting popular items, and making recommendations based on customer preferences. The cafeteria manager or a senior server would provide guidance and role-playing exercises to improve menu presentation skills.

13. Cash Register Reconciliation: At the end of each shift, the new cafeteria server would be responsible for reconciling their cash register and ensuring that the sales and cash amounts match. They would be trained on the proper procedures for counting and recording cash, as well as reporting any discrepancies. The cafeteria manager or a designated cashier would oversee this task.

14. Continuous Learning: As the hospitality industry evolves, it is crucial for cafeteria servers to stay updated on new food trends, safety regulations, and customer service techniques. The new server would be encouraged to engage in continuous learning opportunities, such as attending workshops, webinars, or industry conferences. The cafeteria manager or the human resources department would provide guidance and support in pursuing ongoing education.

15. Performance Evaluation: After a certain period, the new cafeteria server would undergo a performance evaluation to assess their skills, knowledge, and overall performance. This evaluation would provide feedback on areas of strength and areas for improvement. The cafeteria manager or a designated supervisor would conduct this evaluation and provide guidance for professional growth

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cafeteria Server checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cafeteria Server up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.