Cage Cashier Onboarding Checklist

Cage Cashier Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cage Cashier starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Cage Cashier, you’re in the right place. We’ve put together a sample Cage Cashier onboarding checklist below and have created onboarding templates & resources to help.

Cage Cashier Onboarding Checklist

1. Orientation: The new cage cashier attends an orientation session where they are introduced to the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Job Shadowing: The new cage cashier shadows an experienced cage cashier to observe and learn the daily tasks and responsibilities. This task is performed by a senior cage cashier or supervisor.

3. Training on Cash Handling: The new cage cashier receives training on proper cash handling procedures, including counting, verifying, and balancing cash transactions. This task is performed by a senior cage cashier or supervisor.

4. Familiarization with Casino Software: The new cage cashier is trained on the specific software used for cash transactions, such as point-of-sale systems or accounting software. This task is performed by the IT department or a designated trainer.

5. Understanding Casino Regulations: The new cage cashier learns about the regulations and laws governing the casino industry, including anti-money laundering policies and responsible gambling practices. This task is performed by the compliance department or a designated trainer.

6. Customer Service Training: The new cage cashier undergoes customer service training to ensure they can provide excellent service to casino patrons. This task is performed by the customer service department or a designated trainer.

7. Security and Fraud Prevention: The new cage cashier is trained on security measures and fraud prevention techniques to safeguard cash and prevent fraudulent activities. This task is performed by the security department or a designated trainer.

8. Cashiering Procedures: The new cage cashier learns the specific cashiering procedures, such as issuing chips, redeeming vouchers, and processing credit card transactions. This task is performed by a senior cage cashier or supervisor.

9. Understanding Casino Rewards Programs: The new cage cashier is educated on the casino’s rewards programs and how to assist customers in redeeming their rewards. This task is performed by the marketing department or a designated trainer.

10. Emergency Procedures: The new cage cashier receives training on emergency procedures, including evacuation plans, first aid, and handling difficult situations. This task is performed by the safety department or a designated trainer.

11. Team Collaboration: The new cage cashier is introduced to their team members and encouraged to collaborate and communicate effectively with colleagues. This task is performed by the supervisor or team leader.

12. Performance Expectations: The new cage cashier is provided with clear performance expectations, including productivity targets, accuracy requirements, and customer satisfaction goals. This task is performed by the supervisor or manager.

13. Ongoing Training and Development: The new cage cashier is informed about the company’s commitment to ongoing training and development opportunities to enhance their skills and knowledge. This task is performed by the human resources department or a designated trainer.

14. Introduction to Company Culture: The new cage cashier is introduced to the company’s culture, values, and mission to ensure alignment with the organization’s goals. This task is performed by the human resources department or a designated trainer.

15. Compliance Training: The new cage cashier undergoes compliance training to understand and adhere to legal and regulatory requirements, such as age restrictions and responsible gambling practices. This task is performed by the compliance department or a designated trainer

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cage Cashier checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cage Cashier up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.