Certified Pharmacist Assistant Onboarding Checklist

Certified Pharmacist Assistant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Certified Pharmacist Assistant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Pharmacy onboarding experience or just need an onboarding checklist for your new Certified Pharmacist Assistant, you’re in the right place. We’ve put together a sample Certified Pharmacist Assistant onboarding checklist below and have created onboarding templates & resources to help.

Certified Pharmacist Assistant Onboarding Checklist

1. Orientation: The new certified pharmacist assistant attends an orientation session to familiarize themselves with the company’s policies, procedures, and culture. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the Pharmacy Team: The new certified pharmacist assistant is introduced to the pharmacy team, including pharmacists, other assistants, and technicians. This task is usually performed by the pharmacy manager or a senior pharmacist.

3. Review of Job Responsibilities: The new certified pharmacist assistant receives a detailed review of their job responsibilities, including dispensing medications, managing inventory, assisting customers, and maintaining patient records. This task is typically performed by the pharmacy manager or a senior pharmacist.

4. Training on Pharmacy Software: The new certified pharmacist assistant undergoes training on the pharmacy’s software system, which includes learning how to process prescriptions, manage patient profiles, and generate reports. This task is usually performed by a designated trainer or the pharmacy’s IT department.

5. Understanding Medication Safety Protocols: The new certified pharmacist assistant receives training on medication safety protocols, including proper handling, storage, and disposal of medications, as well as understanding potential drug interactions and adverse effects. This task is typically performed by a pharmacist or a designated trainer.

6. Familiarization with Pharmacy Equipment: The new certified pharmacist assistant is familiarized with various pharmacy equipment, such as automated dispensing machines, pill counters, and compounding tools. This task is usually performed by a senior pharmacist or a designated trainer.

7. Introduction to Pharmacy Policies and Procedures: The new certified pharmacist assistant is provided with a comprehensive overview of the pharmacy’s policies and procedures, including medication dispensing guidelines, customer service protocols, and privacy regulations. This task is typically performed by the pharmacy manager or a designated trainer.

8. Shadowing Experienced Staff: The new certified pharmacist assistant shadows experienced staff members to observe and learn the daily operations of the pharmacy, including prescription processing, customer interactions, and inventory management. This task is usually performed by a senior pharmacist or an experienced certified pharmacist assistant.

9. HIPAA Training: The new certified pharmacist assistant undergoes training on the Health Insurance Portability and Accountability Act (HIPAA) regulations to ensure patient privacy and confidentiality. This task is typically performed by the pharmacy manager or a designated trainer.

10. Introduction to Insurance Billing: The new certified pharmacist assistant receives training on insurance billing processes, including understanding different insurance plans, submitting claims, and resolving billing issues. This task is usually performed by a senior pharmacist or a designated trainer.

11. Customer Service Training: The new certified pharmacist assistant undergoes customer service training to enhance their communication skills, handle customer inquiries and complaints, and provide exceptional service. This task is typically performed by the pharmacy manager or a designated trainer.

12. Review of Emergency Procedures: The new certified pharmacist assistant is briefed on emergency procedures, such as handling medical emergencies, reporting adverse drug reactions, and responding to natural disasters. This task is typically performed by the pharmacy manager or a designated trainer.

13. Compliance Training: The new certified pharmacist assistant receives training on regulatory compliance, including understanding state and federal pharmacy laws, controlled substance regulations, and record-keeping requirements. This task is typically performed by a pharmacist or a designated trainer.

14. Introduction to Continuing Education Opportunities: The new certified pharmacist assistant is informed about the company’s support for continuing education and professional development, including attending conferences, workshops, and online courses. This task is usually performed by the pharmacy manager or the human resources department.

15. Performance Expectations and Evaluation: The new certified pharmacist assistant is provided with clear performance expectations and informed about the evaluation process, including periodic performance reviews and opportunities for growth within the company. This task is typically performed by the pharmacy manager or the human resources department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Certified Pharmacist Assistant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Certified Pharmacist Assistant up to speed and working well in your Pharmacy team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.