Cloak Room Attendant Onboarding Checklist

Cloak Room Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cloak Room Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Cloak Room Attendant, you’re in the right place. We’ve put together a sample Cloak Room Attendant onboarding checklist below and have created onboarding templates & resources to help.

Cloak Room Attendant Onboarding Checklist

1. Introduction to company policies and procedures: The new cloak room attendant should be provided with a comprehensive overview of the company’s policies and procedures. This includes understanding the dress code, attendance policy, customer service standards, and any other relevant guidelines. The human resources department or a designated supervisor typically performs this task.

2. Familiarization with the cloak room area: The new attendant should be given a tour of the cloak room area, including the location of coat racks, hangers, shelves, and any other storage facilities. They should also be shown how to operate any equipment or technology used in the cloak room, such as ticketing systems or security measures. A senior cloak room attendant or supervisor usually performs this task.

3. Training on customer service skills: Since the cloak room attendant interacts directly with guests, it is crucial to provide training on excellent customer service skills. This includes teaching them how to greet customers, handle inquiries or complaints, and assist with any special requests. The training can be conducted by a customer service manager or a designated trainer.

4. Learning about the company’s security protocols: Cloak room attendants are responsible for safeguarding guests’ belongings, so they need to be trained on the company’s security protocols. This may involve learning how to handle lost or stolen items, maintaining a secure environment, and following any specific procedures in case of emergencies. The security department or a security supervisor typically performs this task.

5. Understanding the inventory management system: Cloak room attendants need to be familiar with the inventory management system used to track guests’ belongings. They should be trained on how to issue and retrieve tickets, properly label items, and maintain accurate records. The training can be conducted by a senior cloak room attendant or a supervisor.

6. Learning about the company’s communication channels: It is essential for the new attendant to understand the communication channels within the company. This includes knowing how to contact supervisors or managers in case of any issues or emergencies, as well as understanding how to communicate effectively with other staff members. The human resources department or a designated supervisor typically provides this information.

7. Health and safety training: The new cloak room attendant should receive comprehensive health and safety training to ensure they can perform their duties without risking their well-being or that of others. This may involve learning about proper lifting techniques, fire safety procedures, and any other relevant safety protocols. The human resources department or a designated safety officer typically performs this task.

8. Shadowing experienced cloak room attendants: To gain practical experience and observe the daily operations, the new attendant should be given the opportunity to shadow experienced cloak room attendants. This allows them to learn from their colleagues, ask questions, and understand the best practices in the role. Senior cloak room attendants or supervisors usually facilitate this task.

9. Introduction to company culture and values: To foster a sense of belonging and alignment with the company, the new attendant should be introduced to the organization’s culture and values. This may involve attending orientation sessions, team-building activities, or company-wide meetings. The human resources department or a designated culture ambassador typically performs this task.

10. Ongoing performance feedback and evaluation: To ensure continuous improvement and development, the new cloak room attendant should receive regular performance feedback and evaluations. This allows them to understand their strengths, areas for improvement, and set goals for their professional growth. Supervisors or managers typically conduct these evaluations and provide feedback.

By completing these onboarding tasks, a new cloak room attendant in the hospitality industry can start their journey with a new company confidently and effectively

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cloak Room Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cloak Room Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.