Coat Checker Onboarding Checklist

Coat Checker Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Coat Checker starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Coat Checker, you’re in the right place. We’ve put together a sample Coat Checker onboarding checklist below and have created onboarding templates & resources to help.

Coat Checker Onboarding Checklist

1. Introduction to company policies and procedures: The coat checker should receive a comprehensive overview of the company’s policies and procedures, including dress code, customer service standards, safety protocols, and any specific guidelines related to coat checking. This task is typically performed by the human resources department or a designated supervisor.

2. Familiarization with the coat check area: The coat checker should be given a tour of the coat check area, including the location of coat racks, hangers, tags, and any necessary equipment. They should also be shown how to organize and categorize the coats efficiently. This task is usually performed by a senior coat checker or a supervisor.

3. Training on using the coat check system: The coat checker should receive training on how to use the company’s coat check system, including any software or technology involved. They should learn how to issue and retrieve coat check tickets, handle cash transactions, and maintain accurate records. This training is typically conducted by a senior coat checker or a designated trainer.

4. Introduction to customer service standards: The coat checker should be educated on the company’s customer service standards, emphasizing the importance of being polite, friendly, and helpful to customers. They should learn how to handle customer inquiries, complaints, and special requests professionally. This task is usually performed by a supervisor or the customer service department.

5. Understanding emergency procedures: The coat checker should be briefed on the company’s emergency procedures, including evacuation plans, fire safety protocols, and first aid procedures. They should know how to respond in case of emergencies and whom to contact for assistance. This task is typically performed by the human resources department or a designated safety officer.

6. Introduction to key personnel: The coat checker should be introduced to key personnel within the company, such as the coat check manager, supervisors, and colleagues from other departments. This helps them establish relationships and understand the reporting structure. The introduction is usually facilitated by a supervisor or the human resources department.

7. Shadowing experienced coat checkers: The new coat checker should have the opportunity to shadow experienced coat checkers to observe their workflow, learn best practices, and gain hands-on experience. This allows them to familiarize themselves with the job responsibilities and gain confidence in their role. This task is typically arranged by the coat check manager or a senior coat checker.

8. Reviewing company values and culture: The coat checker should be provided with information about the company’s values, mission, and culture. This helps them align their behavior and work ethic with the company’s overall vision. The review can be conducted by the human resources department or a designated representative.

9. Training on handling difficult situations: The coat checker should receive training on how to handle difficult situations, such as dealing with irate customers, lost or damaged items, or conflicts among customers. They should learn effective communication techniques and conflict resolution strategies. This training is typically conducted by a supervisor or the customer service department.

10. Introduction to additional responsibilities: If the coat checker is expected to perform additional tasks beyond coat checking, such as assisting with customer inquiries, providing directions, or supporting other departments, they should receive training and guidance on these responsibilities. This task is usually performed by the coat check manager or a supervisor.

11. Reviewing company policies on tips and gratuities: The coat checker should be informed about the company’s policies regarding tips and gratuities. They should understand how tips are distributed, if applicable, and any guidelines related to accepting or declining tips. This information is typically provided by the human resources department or a supervisor.

12. Ongoing performance feedback and evaluation: The coat checker should be informed about the company’s performance feedback and evaluation process. They should understand how their performance will be assessed, the frequency of evaluations, and any opportunities for growth or advancement within the company. This information is typically provided by the human resources department or a supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Coat Checker checklist above, you’ll now have an idea of how you can apply best practices to getting your new Coat Checker up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.