Cocktail Server Onboarding Checklist

Do you need a Cocktail Server onboarding checklist but don’t where to start? Buy our expertly crafted chronological checklist – 40 items of best-practice action items from preboarding to first day to future reviews – in Word/Docs format and save yourself over 2 hours of research, writing, and formatting. Trusted by some of the world’s leading companies, this checklist is ready for instant download to ensure nothing gets missed & to streamline the onboarding of your Cocktail Server in their new job.

Onboarding Checklist Details →

Cocktail Server Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Cocktail Server starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Cocktail Server, you’re in the right place. We’ve put together a sample Cocktail Server onboarding checklist below and have created onboarding templates & resources to help.

Cocktail Server Onboarding Checklist

1. Orientation: The first task for a new cocktail server would be to attend an orientation session. This session would provide an overview of the company’s policies, procedures, and values. It may also include introductions to key personnel and a tour of the workplace. The human resources department typically conducts this task.

2. Training: The new cocktail server would undergo comprehensive training to learn the specific skills and knowledge required for the job. This training would cover topics such as drink recipes, customer service techniques, POS system operation, and responsible alcohol service. Trainers, often experienced cocktail servers or supervisors, would conduct this task.

3. Shadowing: To gain practical experience, the new cocktail server would shadow an experienced server during their shifts. This task allows the new server to observe and learn from their mentor, understand the workflow, and familiarize themselves with the venue’s layout. The mentor server, usually a senior cocktail server, performs this task.

4. Menu Familiarization: The new cocktail server would need to become familiar with the venue’s menu, including the various cocktails, wines, beers, and non-alcoholic beverages offered. They would learn the ingredients, garnishes, and presentation styles for each item. The bar manager or head bartender would typically provide this information.

5. POS System Training: Since cocktail servers often handle transactions and manage customer orders through a point-of-sale (POS) system, they would receive training on how to use the system effectively. This training would cover order entry, payment processing, splitting checks, and other relevant functions. The bar manager or a designated trainer would perform this task.

6. Safety and Sanitation Procedures: Given the importance of maintaining a safe and clean environment, the new cocktail server would receive training on safety protocols, including proper handling of glassware, use of personal protective equipment, and emergency procedures. They would also learn about sanitation practices, such as regular handwashing, cleaning surfaces, and maintaining hygiene standards. The venue’s safety officer or a designated trainer would conduct this task.

7. Customer Service Training: Excellent customer service is crucial in the hospitality industry. The new cocktail server would undergo training on how to provide exceptional service, including greeting and engaging customers, taking orders accurately, upselling, resolving complaints, and maintaining a positive attitude. The bar manager or a designated trainer would typically handle this task.

8. Alcohol Awareness and Responsible Service: As cocktail servers often serve alcoholic beverages, they would receive training on alcohol awareness and responsible service. This training would cover recognizing signs of intoxication, refusing service when necessary, and complying with legal age restrictions. The bar manager or a designated trainer, often certified in responsible alcohol service, would perform this task.

9. Uniform and Appearance Guidelines: The new cocktail server would be provided with information on the company’s uniform requirements and appearance guidelines. They would learn about grooming standards, dress code, and any specific accessories or footwear required. The human resources department or a designated supervisor would handle this task.

10. Introduction to Team Members: To foster a sense of belonging and collaboration, the new cocktail server would be introduced to their colleagues and other team members. This task may involve organizing a meet-and-greet session or simply facilitating introductions during shifts. The bar manager or a designated supervisor would typically perform this task.

11. Scheduling and Shift Allocation: The new cocktail server would receive information on how the scheduling and shift allocation process works. They would learn how to request time off, swap shifts, and communicate availability. The scheduling manager or a designated supervisor would handle this task.

12. Performance Expectations and Evaluation: The new cocktail server would be informed about the company’s performance expectations and evaluation process. They would learn about key performance indicators, goals, and any performance review procedures. The bar manager or a designated supervisor would typically provide this information.

13. Ongoing Training and Development Opportunities: To support continuous growth and improvement, the new cocktail server would be informed about ongoing training and development opportunities available within the company. This may include workshops, seminars, certifications, or mentorship programs. The human resources department or a designated trainer would handle this task.

14. Introduction to Company Policies and Procedures: The new cocktail server would receive information on various company policies and procedures, such as attendance, breaks, uniform maintenance, cash handling, and employee benefits. They would be provided with employee handbooks or manuals that outline these policies. The human resources department or a designated supervisor would perform this task.

15. Introduction to Health and Safety Committees: If applicable, the new cocktail server would be introduced to any health and safety committees or representatives within the company. They would learn about the committee’s role, reporting procedures for safety concerns, and how to access resources related to health and safety. The venue’s safety officer or a designated supervisor would handle this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Cocktail Server checklist above, you’ll now have an idea of how you can apply best practices to getting your new Cocktail Server up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.

Category: Tag:
Updating…
  • No products in the cart.