Commercial Housekeeper Onboarding Checklist

Commercial Housekeeper Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Commercial Housekeeper starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Commercial Housekeeper, you’re in the right place. We’ve put together a sample Commercial Housekeeper onboarding checklist below and have created onboarding templates & resources to help.

Commercial Housekeeper Onboarding Checklist

1. Orientation: The new commercial housekeeper should attend an orientation session to familiarize themselves with the company’s policies, procedures, and culture. This task is typically performed by the HR department or a designated trainer.

2. Introduction to the team: The new housekeeper should be introduced to their immediate team members, including supervisors, colleagues, and other relevant staff. This introduction helps foster a sense of belonging and facilitates effective communication. The team leader or supervisor usually performs this task.

3. Training on cleaning protocols: Since commercial housekeepers play a crucial role in maintaining cleanliness and hygiene, they should receive comprehensive training on the company’s cleaning protocols, including the use of cleaning products, equipment, and safety procedures. This training is typically conducted by a senior housekeeper or a designated trainer.

4. Familiarization with the property: The new housekeeper should be given a tour of the property, including all the areas they will be responsible for cleaning. This task helps them understand the layout, identify potential challenges, and become familiar with any specific cleaning requirements. A supervisor or experienced housekeeper usually performs this task.

5. Introduction to standard operating procedures: The new housekeeper should be provided with a detailed overview of the company’s standard operating procedures (SOPs) related to cleaning, such as room cleaning, public area cleaning, laundry handling, and waste management. This task is typically performed by a supervisor or a designated trainer.

6. Safety training: Given the physical nature of the job, it is crucial for commercial housekeepers to receive safety training. This includes instruction on proper lifting techniques, handling hazardous materials, using personal protective equipment, and emergency procedures. The company’s safety officer or a designated trainer typically conducts this training.

7. Introduction to equipment and supplies: The new housekeeper should be introduced to the various cleaning equipment, tools, and supplies they will be using on a daily basis. They should receive training on how to operate and maintain these items to ensure optimal performance. A supervisor or experienced housekeeper usually performs this task.

8. Introduction to company policies: The new housekeeper should be provided with a comprehensive overview of the company’s policies, including those related to attendance, dress code, breaks, and any other relevant policies. This task is typically performed by the HR department or a designated trainer.

9. Time management and task prioritization: Commercial housekeepers often have multiple tasks to complete within a specific timeframe. Therefore, it is important for the new housekeeper to receive training on effective time management and task prioritization techniques. A supervisor or experienced housekeeper usually provides guidance in this area.

10. Communication and customer service training: Since commercial housekeepers often interact with guests or clients, they should receive training on effective communication and customer service skills. This includes learning how to handle guest requests, complaints, and maintaining a professional demeanor. A supervisor or designated trainer typically conducts this training.

11. Performance expectations and evaluation: The new housekeeper should be informed about the company’s performance expectations and how their work will be evaluated. This includes discussing key performance indicators, quality standards, and any performance review processes. A supervisor or HR representative usually performs this task.

12. Ongoing support and mentorship: To ensure a smooth transition and continuous growth, the new housekeeper should be assigned a mentor or a buddy who can provide ongoing support, answer questions, and offer guidance. This mentorship program is typically coordinated by the HR department or a designated supervisor.

13. Introduction to employee benefits: The new housekeeper should be provided with information about the company’s employee benefits, such as health insurance, retirement plans, vacation policies, and any other relevant benefits. The HR department usually performs this task.

14. Introduction to company culture and values: To foster a sense of belonging and alignment with the company’s culture, the new housekeeper should be introduced to the company’s values, mission, and vision. This task is typically performed by the HR department or a designated trainer.

15. Continuous training and development opportunities: To support the professional growth of the new housekeeper, they should be informed about any ongoing training and development opportunities available within the company. This includes workshops, seminars, certifications, or other relevant programs. The HR department or a designated trainer typically provides this information

Setting Up Your Employee Onboarding Process

From reading through the items in the example Commercial Housekeeper checklist above, you’ll now have an idea of how you can apply best practices to getting your new Commercial Housekeeper up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.