Concession Stand Attendant Onboarding Checklist

Concession Stand Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Concession Stand Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Concession Stand Attendant, you’re in the right place. We’ve put together a sample Concession Stand Attendant onboarding checklist below and have created onboarding templates & resources to help.

Concession Stand Attendant Onboarding Checklist

1. Orientation: The first task for a new concession stand attendant is to attend an orientation session. This session provides an overview of the company’s policies, procedures, and expectations. It is usually conducted by the human resources department or a designated trainer.

2. Training on Food Safety: As a concession stand attendant, it is crucial to have a thorough understanding of food safety regulations and practices. This training ensures that the attendant knows how to handle and store food properly, prevent cross-contamination, and maintain cleanliness and hygiene. The training is typically conducted by a supervisor or a designated food safety trainer.

3. Cash Handling Training: Since concession stand attendants handle cash transactions, it is essential to receive training on proper cash handling procedures. This includes learning how to count money, provide accurate change, and follow the company’s cash handling policies. The training is usually conducted by a supervisor or a designated cash handling trainer.

4. Menu Knowledge: Concession stand attendants should be familiar with the menu items offered by the company. This includes knowing the ingredients, preparation methods, and any allergens present in the food. The menu knowledge training is typically provided by a supervisor or a designated trainer.

5. Point of Sale (POS) System Training: Most concession stands use a POS system to process orders and payments. Attendants need to be trained on how to operate the system, input orders accurately, process payments, and handle any technical issues that may arise. This training is usually conducted by a supervisor or a designated POS system trainer.

6. Customer Service Training: Providing excellent customer service is crucial in the hospitality industry. Concession stand attendants should receive training on how to greet customers, handle inquiries, resolve complaints, and ensure customer satisfaction. This training is typically conducted by a supervisor or a designated customer service trainer.

7. Inventory Management: Concession stand attendants may be responsible for managing inventory, including restocking supplies, monitoring expiration dates, and conducting inventory counts. Training on inventory management is usually provided by a supervisor or a designated inventory manager.

8. Cleaning and Sanitization Procedures: Maintaining a clean and sanitary concession stand is essential for food safety and customer satisfaction. Attendants should receive training on cleaning and sanitization procedures, including how to properly clean equipment, surfaces, and utensils. This training is typically conducted by a supervisor or a designated cleaning and sanitization trainer.

9. Emergency Procedures: In case of emergencies such as fires, accidents, or medical incidents, concession stand attendants should be trained on the company’s emergency procedures. This includes knowing evacuation routes, first aid protocols, and how to handle different emergency situations. The training is usually conducted by a supervisor or a designated safety officer.

10. Teamwork and Communication: Concession stand attendants often work as part of a team, so it is important to receive training on effective teamwork and communication. This includes learning how to collaborate with colleagues, delegate tasks, and communicate effectively to ensure smooth operations. The training is typically conducted by a supervisor or a designated team leader

Setting Up Your Employee Onboarding Process

From reading through the items in the example Concession Stand Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Concession Stand Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.