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Correspondence Transcriber Onboarding Checklist
Contents
Correspondence Transcriber Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Correspondence Transcriber starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transcription onboarding experience or just need an onboarding checklist for your new Correspondence Transcriber, you’re in the right place. We’ve put together a sample Correspondence Transcriber onboarding checklist below and have created onboarding templates & resources to help.
Correspondence Transcriber Onboarding Checklist
1. Introduction to company policies and procedures: The new Correspondence Transcriber should be provided with a comprehensive overview of the company’s policies and procedures. This includes information on confidentiality, data protection, quality standards, and any specific guidelines related to transcription work. The Human Resources department or a designated supervisor typically handles this task.
2. Familiarization with transcription software and tools: As a Correspondence Transcriber, it is crucial to become proficient in the transcription software and tools used by the company. This task involves providing the new hire with access to the necessary software, conducting training sessions, and assigning a mentor or a senior transcriber to guide them through the learning process. The IT department and experienced transcribers are responsible for this task.
3. Introduction to company-specific transcription guidelines: Each transcription company may have its own set of guidelines and formatting requirements. The new hire should be given a detailed explanation of these guidelines, including preferred transcription styles, punctuation rules, and any specific client instructions. This task is typically performed by a senior transcriber or a quality control specialist.
4. Training on industry-specific terminology: Depending on the industry the company serves, there may be specific terminologies and jargon that the Correspondence Transcriber needs to be familiar with. Providing training on industry-specific terminology ensures accurate transcription and effective communication with clients. Subject matter experts or experienced transcribers are responsible for this task.
5. Introduction to client-specific requirements: Some clients may have unique requirements or preferences when it comes to transcription. The new hire should be introduced to these client-specific requirements, such as preferred file formats, turnaround times, or specific formatting instructions. The account manager or project coordinator is responsible for communicating these requirements to the new hire.
6. Practice sessions and feedback: To ensure the new Correspondence Transcriber is comfortable and proficient in their role, regular practice sessions should be conducted. These sessions involve transcribing sample audio files or mock scenarios, followed by feedback and guidance from experienced transcribers or quality control specialists. This helps the new hire improve their skills and gain confidence in their transcription abilities.
7. Introduction to quality control processes: Maintaining high-quality standards is crucial in transcription work. The new hire should be introduced to the company’s quality control processes, including proofreading, editing, and reviewing transcriptions for accuracy and adherence to guidelines. Quality control specialists or senior transcribers typically oversee this task.
8. Familiarization with project management tools: Many transcription companies use project management tools to assign and track transcription projects. The new Correspondence Transcriber should be trained on how to use these tools effectively, including how to access and update project details, communicate with team members, and meet project deadlines. The project coordinator or IT department handles this task.
9. Introduction to client communication protocols: Effective communication with clients is essential for a Correspondence Transcriber. The new hire should be familiarized with the company’s client communication protocols, including email etiquette, response times, and how to handle client queries or concerns. The account manager or project coordinator is responsible for providing this information.
10. Ongoing professional development opportunities: To enhance their skills and stay updated with industry trends, the new Correspondence Transcriber should be made aware of ongoing professional development opportunities. This may include webinars, workshops, or online courses related to transcription techniques, software updates, or industry-specific knowledge. The Human Resources department or a designated training coordinator should provide information on these opportunities
Setting Up Your Employee Onboarding Process
From reading through the items in the example Correspondence Transcriber checklist above, you’ll now have an idea of how you can apply best practices to getting your new Correspondence Transcriber up to speed and working well in your Transcription team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
