Counter Attendant Snack Counter Onboarding Checklist

Counter Attendant Snack Counter Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Counter Attendant Snack Counter starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Food Services onboarding experience or just need an onboarding checklist for your new Counter Attendant Snack Counter, you’re in the right place. We’ve put together a sample Counter Attendant Snack Counter onboarding checklist below and have created onboarding templates & resources to help.

Counter Attendant Snack Counter Onboarding Checklist

1. Orientation: The new counter attendant should attend an orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to the team: The new counter attendant should be introduced to their colleagues and key team members. This helps foster a sense of belonging and encourages collaboration. The task of introducing the new employee is usually performed by the supervisor or team leader.

3. Training on food safety and hygiene: As a counter attendant in the food services industry, it is crucial to have a thorough understanding of food safety and hygiene practices. This training should cover topics such as proper handwashing, food storage, and cross-contamination prevention. The task of providing this training is typically assigned to a designated trainer or the food safety manager.

4. Familiarization with the menu: The new counter attendant should be provided with a detailed menu and given time to familiarize themselves with the various food items, ingredients, and preparation methods. This task can be performed by the supervisor or an experienced team member.

5. Cash handling and point-of-sale (POS) system training: Since counter attendants often handle cash transactions and use a POS system, it is essential to provide training on cash handling procedures and how to operate the POS system. This training is typically conducted by the supervisor or a designated trainer.

6. Customer service training: Excellent customer service is crucial in the food services industry. The new counter attendant should receive training on how to interact with customers, handle complaints, and provide a positive dining experience. This training can be conducted by the supervisor or a customer service manager.

7. Introduction to equipment and tools: The new counter attendant should be familiarized with the various equipment and tools used in their role, such as coffee machines, soda dispensers, and cash registers. This task is usually performed by an experienced team member or the supervisor.

8. Shadowing experienced counter attendants: To gain practical knowledge and observe best practices, the new employee should have the opportunity to shadow experienced counter attendants during their shifts. This task can be coordinated by the supervisor or team leader.

9. Review of company policies and procedures: The new counter attendant should be provided with a comprehensive review of the company’s policies and procedures, including dress code, break schedules, and employee conduct. This task is typically performed by the human resources department or the supervisor.

10. Introduction to health and safety protocols: It is essential for the new counter attendant to understand and follow health and safety protocols to ensure a safe working environment. This includes training on emergency procedures, proper lifting techniques, and the use of personal protective equipment. The task of providing this training is usually assigned to the health and safety officer or a designated trainer.

11. Introduction to cleaning and sanitation procedures: Counter attendants are responsible for maintaining cleanliness and sanitation in their work area. The new employee should receive training on cleaning procedures, including how to sanitize surfaces, wash dishes, and maintain a hygienic environment. This training can be conducted by the supervisor or an experienced team member.

12. Introduction to company culture and values: To align with the company’s culture and values, the new counter attendant should be introduced to the organization’s mission, vision, and core values. This task is typically performed by the supervisor or a designated representative from the human resources department.

13. Performance expectations and goal setting: The new counter attendant should have a clear understanding of their performance expectations and be involved in setting goals for their role. This task is usually performed by the supervisor or team leader during a performance review or goal-setting session.

14. Ongoing support and mentorship: To ensure a smooth transition and continuous growth, the new counter attendant should be assigned a mentor or buddy who can provide ongoing support, answer questions, and offer guidance. This task is typically coordinated by the supervisor or team leader.

15. Feedback and evaluation: Regular feedback and evaluation sessions should be conducted to assess the new counter attendant’s performance, identify areas for improvement, and provide recognition for their achievements. This task is usually performed by the supervisor or team leader during performance reviews or one-on-one meetings

Setting Up Your Employee Onboarding Process

From reading through the items in the example Counter Attendant Snack Counter checklist above, you’ll now have an idea of how you can apply best practices to getting your new Counter Attendant Snack Counter up to speed and working well in your Food Services team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.