Courtesy Car Driver Onboarding Checklist

Courtesy Car Driver Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Courtesy Car Driver starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Courtesy Car Driver, you’re in the right place. We’ve put together a sample Courtesy Car Driver onboarding checklist below and have created onboarding templates & resources to help.

Courtesy Car Driver Onboarding Checklist

1. Orientation: The new courtesy car driver should attend a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and safety protocols. This task is typically performed by the HR department or a designated trainer.

2. Driver’s License Verification: The company should verify the new driver’s license to ensure it is valid and meets the necessary requirements for the job. This task is usually performed by the HR department or a designated manager.

3. Vehicle Familiarization: The new driver should receive a thorough introduction to the company’s fleet of courtesy cars, including their features, controls, and maintenance requirements. This task is typically performed by a senior driver or a designated trainer.

4. Safety Training: The new driver should undergo safety training to understand the proper procedures for operating the courtesy cars, including defensive driving techniques, emergency protocols, and passenger safety. This task is usually performed by a designated trainer or the company’s safety officer.

5. Route Familiarization: The new driver should be provided with detailed information about the common routes and destinations they will be serving, including maps, GPS systems, and any specific instructions or guidelines. This task is typically performed by a supervisor or a designated trainer.

6. Customer Service Training: The new driver should receive training on providing exceptional customer service, including how to interact with passengers, handle complaints or special requests, and maintain a professional demeanor. This task is usually performed by a supervisor or a designated trainer.

7. Communication Systems Training: The new driver should be trained on how to use the company’s communication systems, such as two-way radios or mobile apps, to stay in touch with dispatchers, supervisors, or other drivers. This task is typically performed by a designated trainer or the company’s IT department.

8. Company Policies and Procedures: The new driver should be provided with a comprehensive overview of the company’s policies and procedures, including attendance, punctuality, dress code, reporting mechanisms, and any other relevant guidelines. This task is usually performed by the HR department or a designated manager.

9. Vehicle Inspection and Maintenance: The new driver should be trained on how to conduct pre- and post-trip inspections of the courtesy cars, as well as basic maintenance tasks like checking fluid levels, tire pressure, and cleanliness. This task is typically performed by a senior driver or a designated trainer.

10. Documentation and Record-Keeping: The new driver should be educated on the proper documentation and record-keeping procedures, such as completing trip logs, incident reports, and any other necessary paperwork. This task is usually performed by a supervisor or a designated trainer.

11. Emergency Procedures: The new driver should receive training on how to handle various emergency situations, including accidents, breakdowns, medical emergencies, or security threats. This task is typically performed by a designated trainer or the company’s safety officer.

12. Performance Evaluation: The new driver should be informed about the company’s performance evaluation process, including the criteria used, frequency of evaluations, and any performance improvement plans or opportunities for advancement. This task is usually performed by the HR department or a designated manager.

13. Team Introduction: The new driver should be introduced to their colleagues and other team members, fostering a sense of camaraderie and collaboration within the company. This task is typically performed by a supervisor or a designated team leader.

14. Ongoing Training and Development: The new driver should be informed about the company’s commitment to ongoing training and development opportunities, such as defensive driving courses, customer service workshops, or other relevant programs. This task is usually communicated by the HR department or a designated manager.

15. Performance Expectations: The new driver should have a clear understanding of the company’s performance expectations, including punctuality, professionalism, customer satisfaction, and adherence to safety protocols. This task is typically communicated by a supervisor or a designated manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Courtesy Car Driver checklist above, you’ll now have an idea of how you can apply best practices to getting your new Courtesy Car Driver up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.