Craps Dealer Onboarding Checklist

Craps Dealer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Craps Dealer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Gaming onboarding experience or just need an onboarding checklist for your new Craps Dealer, you’re in the right place. We’ve put together a sample Craps Dealer onboarding checklist below and have created onboarding templates & resources to help.

Craps Dealer Onboarding Checklist

1. Orientation: The new Craps Dealer attends an orientation session where they are introduced to the company’s policies, procedures, and values. This task is typically performed by the Human Resources department or a designated trainer.

2. Job Shadowing: The new Craps Dealer shadows an experienced dealer to observe and learn the game rules, procedures, and customer interaction techniques. This task is performed by a senior Craps Dealer or a designated mentor.

3. Training on Game Rules: The new Craps Dealer undergoes comprehensive training on the rules of the game, including understanding the various bets, payouts, and odds. This task is typically performed by a senior Craps Dealer or a designated trainer.

4. Practice Sessions: The new Craps Dealer participates in practice sessions to gain hands-on experience in dealing the game. These sessions involve simulated gameplay with other trainees or experienced dealers. This task is performed by a senior Craps Dealer or a designated trainer.

5. Customer Service Training: The new Craps Dealer receives training on providing exceptional customer service, including handling difficult customers, maintaining a friendly demeanor, and resolving conflicts. This task is performed by the Human Resources department or a designated trainer.

6. Cash Handling Procedures: The new Craps Dealer learns the proper procedures for handling cash, chips, and making accurate payouts. This task is typically performed by a senior Craps Dealer or a designated trainer.

7. Table Setup and Maintenance: The new Craps Dealer learns how to set up and maintain the Craps table, including arranging chips, dice, and other necessary equipment. This task is performed by a senior Craps Dealer or a designated trainer.

8. Understanding Casino Policies: The new Craps Dealer familiarizes themselves with the casino’s policies regarding responsible gambling, alcohol service, and security protocols. This task is typically performed by the Human Resources department or a designated trainer.

9. Learning Casino Software: The new Craps Dealer receives training on the casino’s software systems used for tracking bets, payouts, and player information. This task is performed by the IT department or a designated trainer.

10. Safety and Emergency Procedures: The new Craps Dealer undergoes training on safety protocols, emergency procedures, and evacuation plans to ensure the well-being of both staff and customers. This task is typically performed by the Human Resources department or a designated trainer.

11. Compliance Training: The new Craps Dealer learns about the legal and regulatory requirements related to the gaming industry, including anti-money laundering measures and responsible gambling practices. This task is performed by the Compliance department or a designated trainer.

12. Shift Scheduling: The new Craps Dealer is provided with their shift schedule, including start and end times, break periods, and days off. This task is typically performed by the Scheduling department or a designated supervisor.

13. Uniform and Appearance Guidelines: The new Craps Dealer is informed about the company’s dress code, grooming standards, and any specific uniform requirements. This task is typically performed by the Human Resources department or a designated supervisor.

14. Introduction to Colleagues: The new Craps Dealer is introduced to their colleagues and other staff members, fostering a sense of teamwork and collaboration. This task is typically performed by the Human Resources department or a designated supervisor.

15. Performance Expectations: The new Craps Dealer is provided with clear expectations regarding their job performance, including productivity targets, customer satisfaction goals, and adherence to company policies. This task is typically performed by the Human Resources department or a designated supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Craps Dealer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Craps Dealer up to speed and working well in your Gaming team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.