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Credit Charge Authorizer Onboarding Checklist
Contents
Are you looking for help setting up a staff orientation process so that when your new Credit Charge Authorizer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Finance onboarding experience or just need an onboarding checklist for your new Credit Charge Authorizer, you’re in the right place. We’ve put together a sample Credit Charge Authorizer onboarding checklist below and have created onboarding templates & resources to help.
1. Introduction to company policies and procedures: The new Credit Charge Authorizer should receive a comprehensive overview of the company’s policies and procedures related to credit authorization. This task is typically performed by the Human Resources department or a designated trainer who will explain the guidelines and expectations for authorizing credit charges.
2. Familiarization with credit authorization software: Since credit charge authorizers heavily rely on software systems to review and approve credit transactions, it is crucial to provide training on the specific software used by the company. This task is usually performed by the IT department or a designated software trainer who will guide the new employee through the functionalities and processes of the software.
3. Understanding credit card networks and regulations: Credit charge authorizers need to have a solid understanding of credit card networks, such as Visa, Mastercard, and American Express, as well as the regulations governing credit card transactions. This task can be performed by a senior credit charge authorizer or a designated trainer who will provide detailed information on the networks and regulations relevant to the company.
4. Learning the company’s credit authorization criteria: Each company may have specific criteria for approving or declining credit charges. The new Credit Charge Authorizer should be familiarized with these criteria to ensure consistent decision-making. This task is typically performed by a senior credit charge authorizer or a designated trainer who will explain the company’s credit authorization guidelines.
5. Shadowing experienced credit charge authorizers: To gain practical knowledge and observe real-life scenarios, the new employee should have the opportunity to shadow experienced credit charge authorizers. This task is performed by senior credit charge authorizers who will guide and mentor the new employee, providing insights into the decision-making process and sharing best practices.
6. Reviewing fraud detection and prevention techniques: Credit charge authorizers play a crucial role in detecting and preventing fraudulent transactions. Therefore, it is essential to provide training on fraud detection techniques and prevention strategies. This task can be performed by the company’s fraud prevention team or a designated trainer who will educate the new employee on common fraud indicators and how to handle suspicious transactions.
7. Understanding customer service protocols: As credit charge authorizers often interact with customers, it is important to familiarize them with the company’s customer service protocols. This task can be performed by the customer service department or a designated trainer who will explain the company’s customer service standards, communication channels, and escalation procedures.
8. Compliance training: In the finance industry, compliance with legal and regulatory requirements is of utmost importance. The new Credit Charge Authorizer should receive comprehensive compliance training, covering topics such as anti-money laundering (AML) regulations, data protection, and privacy laws. This task is typically performed by the compliance department or a designated compliance officer who will provide the necessary training materials and guidance.
9. Understanding reporting and documentation procedures: Credit charge authorizers are responsible for maintaining accurate records and generating reports related to credit transactions. Therefore, it is crucial to provide training on the company’s reporting and documentation procedures. This task can be performed by a senior credit charge authorizer or a designated trainer who will explain the reporting templates, data entry requirements, and any specific documentation protocols.
10. Ongoing professional development: To stay updated with industry trends and enhance their skills, credit charge authorizers should be encouraged to participate in ongoing professional development activities. This task can be facilitated by the company’s training and development department, which can provide access to relevant workshops, webinars, or industry conferences. Additionally, the new employee should be informed about any internal training programs or resources available to them
Setting Up Your Employee Onboarding Process
From reading through the items in the example Credit Charge Authorizer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Credit Charge Authorizer up to speed and working well in your Finance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
