Credit Union Manager Onboarding Checklist

Credit Union Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Credit Union Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Finance onboarding experience or just need an onboarding checklist for your new Credit Union Manager, you’re in the right place. We’ve put together a sample Credit Union Manager onboarding checklist below and have created onboarding templates & resources to help.

Credit Union Manager Onboarding Checklist

1. Introduction to the company: The new Credit Union Manager should be provided with a comprehensive introduction to the company, including its history, mission, values, and organizational structure. This task is typically performed by the Human Resources department or a designated company representative.

2. Familiarization with policies and procedures: The new manager should be given a thorough overview of the credit union’s policies and procedures, including those related to lending, member services, compliance, and risk management. This task is usually performed by the Compliance Officer or a designated trainer.

3. Training on core banking systems: The Credit Union Manager should receive training on the core banking systems used by the company, such as the customer relationship management (CRM) software, loan origination system, and online banking platform. This training is typically conducted by the IT department or a designated trainer.

4. Introduction to the team: The new manager should be introduced to their direct reports and other key team members within the credit union. This task is usually performed by the department head or a designated team leader.

5. Shadowing experienced managers: To gain a better understanding of the day-to-day operations, the new manager should have the opportunity to shadow experienced managers in various departments, such as lending, member services, and operations. This task is typically coordinated by the department heads or a designated mentor.

6. Review of financial statements and reports: The new manager should be provided with an overview of the credit union’s financial statements, including balance sheets, income statements, and cash flow statements. This task is usually performed by the Chief Financial Officer or a designated finance team member.

7. Training on regulatory compliance: Given the highly regulated nature of the finance industry, the new manager should receive training on regulatory compliance requirements, such as those set by the National Credit Union Administration (NCUA) or other relevant regulatory bodies. This task is typically performed by the Compliance Officer or a designated trainer.

8. Familiarization with member service standards: The new manager should be familiarized with the credit union’s member service standards and expectations, including how to handle member inquiries, complaints, and disputes. This task is usually performed by the Member Services Manager or a designated trainer.

9. Introduction to credit union products and services: The new manager should receive training on the credit union’s products and services, including savings accounts, loans, credit cards, and investment options. This task is typically performed by the Product Development Manager or a designated trainer.

10. Review of marketing and promotional strategies: The new manager should be provided with an overview of the credit union’s marketing and promotional strategies, including advertising campaigns, social media presence, and community outreach initiatives. This task is usually performed by the Marketing Manager or a designated team member.

11. Understanding of risk management practices: The new manager should be educated on the credit union’s risk management practices, including identification, assessment, and mitigation of risks related to lending, investments, and cybersecurity. This task is typically performed by the Risk Management Officer or a designated trainer.

12. Introduction to board of directors and governance structure: The new manager should be introduced to the credit union’s board of directors and provided with an understanding of the governance structure, including the roles and responsibilities of the board and management. This task is typically performed by the CEO or a designated board member.

13. Training on performance evaluation and goal setting: The new manager should receive training on the credit union’s performance evaluation process and goal-setting framework, including how to set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals for themselves and their team members. This task is usually performed by the Human Resources department or a designated trainer.

14. Familiarization with industry trends and best practices: The new manager should be encouraged to stay updated on industry trends and best practices through reading industry publications, attending conferences, and participating in professional development opportunities. This task is typically self-driven, but the credit union may provide resources and support.

15. Ongoing mentorship and support: The new manager should be assigned a mentor or coach who can provide guidance, support, and feedback as they navigate their role within the credit union. This task is typically coordinated by the Human Resources department or a designated mentorship program manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Credit Union Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Credit Union Manager up to speed and working well in your Finance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.