Crowd Controller Onboarding Checklist

Crowd Controller Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Crowd Controller starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Security onboarding experience or just need an onboarding checklist for your new Crowd Controller, you’re in the right place. We’ve put together a sample Crowd Controller onboarding checklist below and have created onboarding templates & resources to help.

Crowd Controller Onboarding Checklist

1. Orientation: The first task for a new crowd controller is to attend an orientation session. This session provides an overview of the company’s policies, procedures, and safety protocols. It is usually conducted by the HR department or a designated trainer who familiarizes the new employee with the company’s values, mission, and expectations.

2. Licensing and Certification: Crowd controllers need to possess the necessary licenses and certifications to legally perform their duties. This task involves verifying the employee’s existing licenses and certifications, or assisting them in obtaining the required ones. The HR department or a licensing coordinator typically handles this task.

3. Uniform and Equipment: Crowd controllers are often required to wear specific uniforms and carry certain equipment while on duty. This task involves providing the new employee with the necessary uniforms, badges, identification cards, radios, and any other equipment they may need. The security department or a designated equipment coordinator is responsible for ensuring the employee has everything they need.

4. Site Familiarization: Each venue or site where crowd controllers work may have unique layouts, emergency exits, and specific protocols. This task involves familiarizing the new employee with the site they will be assigned to. A site supervisor or a senior crowd controller typically guides the new employee through the venue, highlighting important areas and explaining emergency procedures.

5. Training: Crowd controllers need to undergo training to develop the necessary skills and knowledge for their role. This task involves enrolling the new employee in training programs, such as conflict resolution, first aid, or customer service. The training department or a designated training coordinator is responsible for organizing and overseeing the training sessions.

6. Shadowing: To gain practical experience and observe the job in action, new crowd controllers often shadow experienced colleagues. This task involves pairing the new employee with a seasoned crowd controller who can provide guidance, answer questions, and demonstrate best practices. The site supervisor or a designated mentor is responsible for arranging and overseeing the shadowing process.

7. Communication and Radio Protocols: Crowd controllers rely on effective communication to coordinate their activities and respond to incidents. This task involves training the new employee on communication protocols, including the proper use of radios, codes, and signals. The security department or a designated communication coordinator typically provides this training.

8. Emergency Response Procedures: Crowd controllers must be prepared to handle emergencies and ensure the safety of the crowd. This task involves educating the new employee on emergency response procedures, such as evacuations, lockdowns, or medical emergencies. The site supervisor or a designated safety coordinator is responsible for providing this training.

9. Crowd Management Techniques: Managing crowds requires specific techniques to maintain order and prevent incidents. This task involves teaching the new employee various crowd management strategies, including crowd flow management, conflict resolution, and de-escalation techniques. The site supervisor or a designated crowd management specialist typically provides this training.

10. Reporting and Documentation: Crowd controllers often need to document incidents, write reports, and maintain accurate records. This task involves training the new employee on the company’s reporting and documentation procedures, including what information to include, how to complete forms, and where to submit reports. The security department or a designated reporting coordinator is responsible for providing this training.

11. Performance Evaluation: To ensure continuous improvement, crowd controllers undergo periodic performance evaluations. This task involves explaining the evaluation process to the new employee, setting performance goals, and establishing a timeline for evaluations. The HR department or a designated performance manager typically handles this task.

12. Ongoing Professional Development: Crowd controllers should continuously update their skills and knowledge to stay effective in their role. This task involves informing the new employee about ongoing professional development opportunities, such as workshops, seminars, or online courses. The HR department or a designated professional development coordinator is responsible for providing this information.

13. Team Integration: Building strong relationships with colleagues is crucial for effective teamwork. This task involves introducing the new employee to their team members, organizing team-building activities, and fostering a sense of camaraderie. The site supervisor or a designated team integration coordinator typically handles this task.

14. Performance Feedback: Providing regular feedback helps crowd controllers understand their strengths and areas for improvement. This task involves establishing a feedback system, where supervisors or team leaders provide constructive feedback to the new employee on their performance. The site supervisor or a designated feedback coordinator is responsible for implementing this system.

15. Review of Policies and Procedures: Crowd controllers must adhere to company policies and procedures to maintain a safe and secure environment. This task involves reviewing the company’s policies and procedures with the new employee, ensuring they understand and comply with them. The HR department or a designated policy coordinator typically handles this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Crowd Controller checklist above, you’ll now have an idea of how you can apply best practices to getting your new Crowd Controller up to speed and working well in your Security team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.