Delivery Driver Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Delivery Driver starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Delivery Driver, you’re in the right place. We’ve put together a sample Delivery Driver onboarding checklist below and have created onboarding templates & resources to help.
Delivery Driver Onboarding Checklist
1. Orientation: The delivery driver attends an orientation session where they are introduced to the company’s policies, procedures, and safety guidelines. This task is typically performed by the HR department or a designated trainer.
2. Paperwork completion: The driver completes all necessary paperwork, including employment contracts, tax forms, and any other required documents. This task is usually handled by the HR department or administrative staff.
3. Training on vehicle operation: The driver receives training on how to operate the specific vehicles used for deliveries, including understanding the controls, safety features, and maintenance requirements. This task is typically performed by a designated trainer or a senior driver.
4. Route familiarization: The driver is provided with detailed information about the delivery routes they will be assigned to, including maps, GPS systems, and any specific instructions or restrictions. This task is usually performed by a supervisor or dispatcher.
5. Safety training: The driver undergoes safety training, which includes learning about defensive driving techniques, accident prevention, and emergency procedures. This task is typically conducted by a safety officer or a designated trainer.
6. Product knowledge: The driver receives training on the products they will be delivering, including understanding the handling requirements, storage conditions, and any special instructions. This task is usually performed by a supervisor or a representative from the relevant department.
7. Customer service training: The driver is trained on providing excellent customer service, including how to interact with customers, handle complaints, and represent the company in a professional manner. This task is typically performed by a supervisor or a customer service manager.
8. Equipment and tools familiarization: The driver is introduced to the various equipment and tools they will be using during their deliveries, such as hand trucks, dollies, and scanners. They are trained on how to properly use and maintain these tools. This task is usually performed by a supervisor or a designated trainer.
9. Documentation and record-keeping: The driver is trained on the proper documentation and record-keeping procedures, including completing delivery logs, maintaining mileage records, and handling paperwork related to deliveries. This task is typically performed by a supervisor or an administrative staff member.
10. Communication protocols: The driver is informed about the company’s communication protocols, including how to report any issues, communicate with dispatchers or supervisors, and use communication devices such as radios or mobile apps. This task is usually performed by a supervisor or a dispatcher.
11. Time management and scheduling: The driver is provided with guidance on managing their time effectively, including planning routes, adhering to delivery schedules, and prioritizing tasks. This task is typically performed by a supervisor or a dispatcher.
12. Performance evaluation and feedback: The driver is informed about the company’s performance evaluation process and how feedback will be provided. They are made aware of the expectations and goals they need to meet. This task is typically performed by a supervisor or a manager.
13. Ongoing training and development: The driver is informed about any ongoing training and development opportunities available to them, such as defensive driving courses, professional certifications, or workshops. This task is typically communicated by the HR department or a designated trainer.
14. Introduction to company culture: The driver is introduced to the company’s culture, values, and mission. They are made aware of any company events, team-building activities, or employee engagement initiatives. This task is typically performed by the HR department or a supervisor.
15. Benefits and perks explanation: The driver is provided with information about the company’s benefits package, including health insurance, retirement plans, vacation policies, and any other perks or incentives. This task is typically handled by the HR department or an employee benefits specialist
Setting Up Your Employee Onboarding Process
From reading through the items in the example Delivery Driver checklist above, you’ll now have an idea of how you can apply best practices to getting your new Delivery Driver up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.