Dining Car Server Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Dining Car Server starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Dining Car Server, you’re in the right place. We’ve put together a sample Dining Car Server onboarding checklist below and have created onboarding templates & resources to help.
Dining Car Server Onboarding Checklist
1. Orientation: The new dining car server attends an orientation session where they are introduced to the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated trainer.
2. Job Training: The new server undergoes comprehensive job training to learn about the specific duties and responsibilities of a dining car server. This includes learning about food and beverage service, safety protocols, customer service techniques, and company-specific procedures. The training is usually conducted by a senior dining car server or a designated trainer.
3. Menu Familiarization: The new server is provided with a copy of the dining car menu and is given time to study and familiarize themselves with the various dishes, ingredients, and preparation methods. This task can be performed independently by the new server, but they may seek guidance from the head chef or experienced servers for any clarifications.
4. Equipment and Tools Training: The new server is trained on how to use and handle the various equipment and tools required for their job, such as POS systems, beverage dispensers, trays, and cutlery. This training is typically conducted by a senior dining car server or a designated trainer.
5. Health and Safety Training: The new server receives training on health and safety protocols, including proper food handling, sanitation practices, emergency procedures, and first aid. This training is usually conducted by the company’s health and safety officer or a designated trainer.
6. Customer Service Training: The new server undergoes customer service training to learn how to interact with customers, handle complaints, and provide exceptional service. This training may be conducted by the dining car manager, senior servers, or a designated trainer.
7. Shadowing Experienced Servers: The new server shadows experienced servers during their shifts to observe and learn from their interactions with customers, handling of orders, and overall service delivery. This task is performed by experienced dining car servers who act as mentors to the new server.
8. Table Setting and Presentation: The new server is trained on how to properly set tables, arrange cutlery, fold napkins, and present a visually appealing dining experience. This training is usually conducted by the dining car manager or an experienced server.
9. POS System Training: The new server receives training on how to use the company’s point-of-sale (POS) system to take orders, process payments, and generate bills. This training is typically conducted by the dining car manager or a designated trainer.
10. Wine and Beverage Training: The new server undergoes training on different types of wines, spirits, and beverages offered in the dining car. They learn about pairing recommendations, serving techniques, and responsible alcohol service. This training may be conducted by the head sommelier, dining car manager, or experienced servers.
11. Menu Tasting: The new server participates in menu tasting sessions where they get to sample various dishes and beverages to enhance their knowledge and ability to make recommendations to customers. This task is usually organized by the head chef or dining car manager.
12. Team Collaboration: The new server is introduced to the rest of the dining car staff and encouraged to collaborate and work as a team. They learn about the roles and responsibilities of other team members and how to effectively communicate and coordinate with them. This task is performed by the dining car manager or a designated team leader.
13. Uniform and Grooming Standards: The new server is provided with the company’s uniform and instructed on the grooming standards they are expected to adhere to. This task is typically performed by the human resources department or the dining car manager.
14. Shift Scheduling: The new server is informed about the process of shift scheduling, including how to request time off, swap shifts, and any other relevant policies. This task is usually handled by the dining car manager or a designated scheduling coordinator.
15. Performance Expectations: The new server is provided with clear performance expectations, including goals, targets, and key performance indicators. They are informed about the company’s performance evaluation process and any incentives or rewards for exceptional performance. This task is typically performed by the dining car manager or the human resources department.
16. Ongoing Training and Development: The new server is informed about the company’s commitment to ongoing training and development opportunities. They are encouraged to participate in workshops, seminars, and other learning activities to enhance their skills and knowledge. This task is usually communicated by the dining car manager or the human resources department
Setting Up Your Employee Onboarding Process
From reading through the items in the example Dining Car Server checklist above, you’ll now have an idea of how you can apply best practices to getting your new Dining Car Server up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.