Domestic Help (Private Homes) Onboarding Checklist

Domestic Help (Private Homes) Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Domestic Help (Private Homes) starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Housekeeping onboarding experience or just need an onboarding checklist for your new Domestic Help (Private Homes), you’re in the right place. We’ve put together a sample Domestic Help (Private Homes) onboarding checklist below and have created onboarding templates & resources to help.

Domestic Help (Private Homes) Onboarding Checklist

1. Orientation: The new domestic help employee should receive a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and expectations. This task is typically performed by the human resources department or a designated supervisor.

2. Introduction to the Home: The domestic help should be introduced to the specific home they will be working in. This includes a tour of the house, pointing out important areas, and explaining any specific rules or preferences of the homeowner. The homeowner or a designated representative usually performs this task.

3. Job Description Review: The domestic help should have a thorough understanding of their job responsibilities and duties. This task involves reviewing the job description, discussing expectations, and clarifying any questions or concerns. The supervisor or hiring manager typically performs this task.

4. Safety Training: Ensuring the safety of both the domestic help and the household members is crucial. This task involves providing training on safe work practices, emergency procedures, and any specific safety protocols relevant to the home. The homeowner or a designated representative, such as a house manager, usually performs this task.

5. Cleaning Techniques and Standards: The domestic help should receive training on proper cleaning techniques, including the use of cleaning products, equipment, and tools. This task involves demonstrating and explaining the expected cleaning standards and providing guidance on maintaining cleanliness and hygiene. A senior housekeeper or supervisor typically performs this task.

6. Household Inventory: Familiarizing the domestic help with the household inventory is important to ensure they can efficiently perform their duties. This task involves providing a list of cleaning supplies, equipment, and other items they will be responsible for managing. The house manager or homeowner typically performs this task.

7. Communication Channels: Establishing effective communication channels is essential for smooth operations. This task involves providing the domestic help with contact information for relevant personnel, such as the homeowner, house manager, or supervisor, and explaining the preferred methods of communication. The house manager or homeowner typically performs this task.

8. Privacy and Confidentiality: Maintaining privacy and confidentiality is crucial in private homes. This task involves discussing the importance of discretion, respecting the privacy of the household members, and ensuring the domestic help understands the confidentiality expectations. The homeowner or a designated representative usually performs this task.

9. Schedule and Time Management: The domestic help should be provided with a clear schedule outlining their working hours, breaks, and any specific time management expectations. This task involves discussing punctuality, flexibility, and any protocols for requesting time off or schedule changes. The house manager or supervisor typically performs this task.

10. Performance Expectations and Feedback: Setting performance expectations and providing regular feedback is important for the domestic help’s growth and development. This task involves discussing performance metrics, evaluation processes, and providing guidance on how to seek feedback or address concerns. The supervisor or hiring manager typically performs this task.

11. Cultural Sensitivity and Etiquette: In private homes, domestic help often interacts with individuals from diverse backgrounds. This task involves providing training on cultural sensitivity, etiquette, and appropriate behavior when interacting with household members or guests. The house manager or homeowner typically performs this task.

12. Documentation and Record-Keeping: The domestic help should be informed about any required documentation, such as timesheets, incident reports, or maintenance logs, and how to accurately complete them. This task involves explaining the importance of record-keeping and ensuring the domestic help understands the process. The house manager or supervisor typically performs this task.

13. Ongoing Training and Development: To enhance skills and knowledge, ongoing training and development opportunities should be provided. This task involves discussing any available training programs, workshops, or resources that can help the domestic help improve their performance. The human resources department or supervisor typically performs this task.

14. Employee Benefits and Policies: The domestic help should be informed about the company’s employee benefits, such as health insurance, vacation days, or retirement plans, as well as any relevant policies, such as dress code or code of conduct. This task involves providing written materials and explaining the benefits and policies. The human resources department typically performs this task.

15. Introduction to Support Staff: The domestic help should be introduced to any support staff they may interact with, such as maintenance personnel, gardeners, or other household employees. This task involves facilitating introductions and explaining the roles and responsibilities of each support staff member. The house manager or homeowner typically performs this task

Setting Up Your Employee Onboarding Process

From reading through the items in the example Domestic Help (Private Homes) checklist above, you’ll now have an idea of how you can apply best practices to getting your new Domestic Help (Private Homes) up to speed and working well in your Housekeeping team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.