Doorkeeper Onboarding Checklist

Doorkeeper Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Doorkeeper starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Security onboarding experience or just need an onboarding checklist for your new Doorkeeper, you’re in the right place. We’ve put together a sample Doorkeeper onboarding checklist below and have created onboarding templates & resources to help.

Doorkeeper Onboarding Checklist

1. Orientation: The new doorkeeper attends an orientation session to familiarize themselves with the company’s policies, procedures, and safety protocols. This task is typically performed by the HR department or a designated trainer.

2. Site Familiarization: The doorkeeper is given a tour of the premises, including key areas such as entrances, exits, security control rooms, and emergency response locations. This task is usually performed by a senior doorkeeper or a security supervisor.

3. Access Control Training: The new doorkeeper receives training on the company’s access control systems, including how to operate key cards, security gates, and other entry mechanisms. This task is typically conducted by a senior doorkeeper or a security systems specialist.

4. Emergency Response Training: The doorkeeper undergoes training on emergency response procedures, such as fire drills, evacuation protocols, and first aid. This task is usually performed by a designated safety officer or a security supervisor.

5. Security Equipment Training: The new doorkeeper is trained on the proper use and maintenance of security equipment, such as metal detectors, X-ray machines, and CCTV systems. This task is typically conducted by a security systems specialist or a senior doorkeeper.

6. Customer Service Training: The doorkeeper receives training on providing excellent customer service, including greeting visitors, answering inquiries, and assisting with directions. This task is usually performed by a senior doorkeeper or a customer service manager.

7. Incident Reporting: The new doorkeeper is trained on how to accurately report incidents, suspicious activities, or breaches of security. They learn how to complete incident reports and communicate effectively with supervisors and law enforcement if necessary. This task is typically conducted by a security supervisor or a designated incident reporting officer.

8. Conflict Resolution: The doorkeeper undergoes training on conflict resolution techniques to handle difficult situations or confrontations with visitors or employees. This task is usually performed by a senior doorkeeper or a security supervisor.

9. Company Policies and Code of Conduct: The new doorkeeper is provided with a comprehensive overview of the company’s policies, code of conduct, and ethical guidelines. They learn about confidentiality requirements, dress code, and professional behavior expectations. This task is typically performed by the HR department or a designated trainer.

10. Shadowing: The new doorkeeper shadows an experienced doorkeeper for a period of time to observe and learn the practical aspects of the job, such as handling visitor check-ins, monitoring surveillance systems, and responding to alarms. This task is usually arranged by a security supervisor or a senior doorkeeper.

11. Ongoing Training: The doorkeeper participates in ongoing training sessions to stay updated on new security procedures, technology advancements, and industry best practices. These training sessions may be conducted by internal trainers, external security consultants, or industry experts.

12. Performance Evaluation: The doorkeeper undergoes periodic performance evaluations to assess their adherence to security protocols, customer service skills, and overall job performance. These evaluations are typically conducted by a security supervisor or a designated performance evaluator.

13. Team Building Activities: The new doorkeeper participates in team-building activities to foster a sense of camaraderie and collaboration among the security team. These activities may include team outings, group training sessions, or team-building exercises facilitated by a designated team-building coordinator.

14. Continuous Improvement: The doorkeeper is encouraged to provide feedback and suggestions for improving security procedures, equipment, or customer service. They may participate in brainstorming sessions or submit improvement ideas to their supervisor or the security management team.

15. Cross-Training Opportunities: The doorkeeper may have the opportunity to receive cross-training in other security roles or departments within the company. This allows them to gain a broader understanding of the organization’s security operations and potentially advance their career within the company. Cross-training is typically arranged by the security supervisor or the HR department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Doorkeeper checklist above, you’ll now have an idea of how you can apply best practices to getting your new Doorkeeper up to speed and working well in your Security team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.