Doorperson Or Luggage Porter Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Doorperson Or Luggage Porter starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Doorperson Or Luggage Porter, you’re in the right place. We’ve put together a sample Doorperson Or Luggage Porter onboarding checklist below and have created onboarding templates & resources to help.
Doorperson Or Luggage Porter Onboarding Checklist
1. Orientation: The new doorperson or luggage porter should attend a comprehensive orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the human resources department or a designated trainer.
2. Introduction to the team: The new hire should be introduced to their immediate team members, including other doorpersons, luggage porters, and supervisors. This introduction helps foster a sense of belonging and encourages collaboration. The team leader or supervisor usually performs this task.
3. Uniform and equipment allocation: The company should provide the new hire with the necessary uniforms, name tags, and any specialized equipment required for their role. This task is typically handled by the uniform department or the supervisor.
4. Training on job responsibilities: The new doorperson or luggage porter should receive comprehensive training on their specific job responsibilities, including greeting guests, handling luggage, providing directions, and maintaining cleanliness in the lobby area. This training is usually conducted by a senior doorperson or a designated trainer.
5. Safety and security training: Given the importance of safety and security in the hospitality industry, the new hire should receive training on emergency procedures, fire safety, and handling potentially dangerous situations. This training is typically conducted by the hotel’s security department or a designated safety officer.
6. Familiarization with the property: The new hire should be given a tour of the entire property, including guest rooms, public areas, restaurants, and other amenities. This helps them become familiar with the layout and facilities, enabling them to provide accurate information to guests. The tour is usually conducted by a senior doorperson or a designated staff member.
7. Introduction to hotel services: The new doorperson or luggage porter should be introduced to the various services offered by the hotel, such as concierge services, transportation arrangements, and luggage storage. This introduction helps them understand the full range of services available to guests. The concierge or front desk staff typically perform this task.
8. Customer service training: Excellent customer service is crucial in the hospitality industry. The new hire should receive training on how to handle guest inquiries, complaints, and requests in a professional and courteous manner. This training is typically conducted by the front desk manager or a designated customer service trainer.
9. Communication systems and protocols: The new hire should be trained on the hotel’s communication systems, including telephone systems, radios, and intercoms. They should also be familiarized with the protocols for communicating with other departments and staff members. The front desk manager or a designated staff member usually handles this training.
10. Introduction to hotel policies: The new doorperson or luggage porter should be provided with a comprehensive overview of the hotel’s policies, such as check-in/check-out procedures, guest privacy, and handling of lost and found items. This task is typically performed by the front desk manager or a designated staff member.
11. Shadowing experienced staff: To gain practical experience and observe the daily operations, the new hire should have the opportunity to shadow experienced doorpersons or luggage porters. This allows them to learn from experienced professionals and understand the best practices in the role. The supervisor or a senior doorperson usually arranges this shadowing experience.
12. Introduction to technology systems: Many hotels use technology systems for tasks like tracking luggage, managing guest requests, and maintaining records. The new hire should receive training on these systems to ensure they can effectively utilize them in their role. The IT department or a designated trainer typically handles this training.
13. Performance expectations and evaluations: The new doorperson or luggage porter should have a clear understanding of the performance expectations and evaluation processes. This includes knowing the key performance indicators, attendance policies, and how performance reviews are conducted. The supervisor or human resources department usually communicates this information.
14. Ongoing professional development opportunities: The new hire should be informed about any ongoing professional development opportunities, such as workshops, seminars, or certifications, that can enhance their skills and knowledge in the field. The human resources department or the supervisor typically provides this information.
15. Introduction to employee benefits: The new doorperson or luggage porter should be provided with information about the employee benefits offered by the company, such as health insurance, retirement plans, and employee discounts. The human resources department usually handles this task.
16. Introduction to employee support services: The new hire should be made aware of any employee support services available, such as counseling services, employee assistance programs, or wellness initiatives. This information is typically provided by the human resources department.
17. Introduction to company culture: The new hire should be introduced to the company’s culture, values, and mission. This helps them align their behavior and actions with the company’s overall objectives. The human resources department or a designated staff member usually handles this introduction.
18. Introduction to employee policies and procedures: The new doorperson or luggage porter should receive a copy of the employee handbook or manual, which outlines the company’s policies and procedures regarding attendance, dress code, breaks, and other important guidelines. The human resources department typically provides this document.
19. Introduction to employee resources: The new hire should be informed about the various resources available to employees, such as employee portals, intranet systems, and employee assistance programs. This information is typically provided by the human resources department.
20. Introduction to company values and customer service philosophy: The new hire should be educated about the company’s core values and customer service philosophy. This helps them understand the company’s expectations and deliver exceptional service to guests. The human resources department or a designated staff member usually handles this introduction
Setting Up Your Employee Onboarding Process
From reading through the items in the example Doorperson Or Luggage Porter checklist above, you’ll now have an idea of how you can apply best practices to getting your new Doorperson Or Luggage Porter up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.