Driveway Attendant Onboarding Checklist

Driveway Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Driveway Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Driveway Attendant, you’re in the right place. We’ve put together a sample Driveway Attendant onboarding checklist below and have created onboarding templates & resources to help.

Driveway Attendant Onboarding Checklist

1. Orientation: The new driveway attendant should attend an orientation session to familiarize themselves with the company’s policies, procedures, and values. This task is typically performed by the HR department or a designated trainer.

2. Introduction to the team: The new driveway attendant should be introduced to their colleagues and supervisors. This helps foster a sense of belonging and encourages teamwork. The task of introducing the new employee is usually performed by the supervisor or team leader.

3. Uniform and equipment allocation: The company should provide the new driveway attendant with the necessary uniform and equipment, such as a uniform shirt, name tag, and any tools required for their role. This task is typically handled by the uniform or equipment coordinator.

4. Training on job responsibilities: The new driveway attendant should receive comprehensive training on their specific job responsibilities, including greeting guests, parking vehicles, handling luggage, and providing excellent customer service. This training is usually conducted by a senior driveway attendant or a designated trainer.

5. Safety and security protocols: The new employee should be trained on safety and security protocols, including emergency procedures, fire safety, and handling hazardous materials. This training is typically conducted by the safety officer or a designated trainer.

6. Familiarization with the property: The new driveway attendant should be given a tour of the property to become familiar with the layout, parking areas, entrances, and exits. This task is usually performed by a senior driveway attendant or a designated staff member.

7. Introduction to the property’s amenities: The new employee should be introduced to the property’s amenities, such as restaurants, bars, fitness centers, and other facilities. This helps them provide accurate information to guests. The task of introducing the amenities is typically performed by a senior driveway attendant or a designated staff member.

8. Customer service training: The new driveway attendant should receive training on providing exceptional customer service, including how to handle guest inquiries, complaints, and special requests. This training is usually conducted by the customer service manager or a designated trainer.

9. Vehicle handling and parking training: The new employee should receive training on how to handle different types of vehicles, park them safely, and retrieve them efficiently. This training is typically conducted by a senior driveway attendant or a designated trainer.

10. Cash handling and payment processing: If the driveway attendant is responsible for collecting parking fees or handling cash transactions, they should receive training on proper cash handling procedures and payment processing systems. This training is usually conducted by the finance department or a designated trainer.

11. Communication systems and protocols: The new employee should be trained on the property’s communication systems, such as radios, phones, or computer systems, and the protocols for reporting incidents or requesting assistance. This training is typically conducted by the IT department or a designated trainer.

12. Guest interaction and etiquette: The new driveway attendant should receive training on how to interact with guests professionally, including greeting them, assisting with luggage, and providing directions or recommendations. This training is usually conducted by a senior driveway attendant or a designated trainer.

13. Performance expectations and evaluation: The new employee should have a clear understanding of the company’s performance expectations and how their performance will be evaluated. This task is typically performed by the supervisor or manager, who should provide regular feedback and performance reviews.

14. Ongoing support and mentorship: The new driveway attendant should be assigned a mentor or buddy who can provide ongoing support, answer questions, and help them navigate their role within the company. This task is typically coordinated by the HR department or the supervisor.

15. Introduction to company culture and values: The new employee should be introduced to the company’s culture and values, emphasizing the importance of teamwork, professionalism, and guest satisfaction. This task is typically performed by the HR department or a designated trainer.

16. Introduction to company policies and procedures: The new driveway attendant should receive training on the company’s policies and procedures, including attendance, dress code, breaks, and any specific rules related to their role. This training is typically conducted by the HR department or a designated trainer.

17. Introduction to employee benefits: The new employee should be provided with information about the company’s employee benefits, such as health insurance, retirement plans, vacation policies, and any other perks or incentives. This task is typically performed by the HR department or a designated benefits coordinator.

18. Introduction to the company’s customer service philosophy: The new driveway attendant should be trained on the company’s customer service philosophy, emphasizing the importance of exceeding guest expectations and creating memorable experiences. This training is typically conducted by the customer service manager or a designated trainer.

19. Introduction to sustainability practices: If the company has sustainability initiatives, the new employee should be introduced to these practices, such as recycling programs, energy-saving measures, or eco-friendly policies. This task is typically performed by the sustainability coordinator or a designated staff member.

20. Introduction to cross-functional teams and departments: The new driveway attendant should be introduced to other departments and cross-functional teams within the company, fostering collaboration and understanding of how different roles contribute to the overall guest experience. This task is typically coordinated by the HR department or the supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Driveway Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Driveway Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.