Emergency Communications Dispatcher Onboarding Checklist

Emergency Communications Dispatcher Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Emergency Communications Dispatcher starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Emergency Services onboarding experience or just need an onboarding checklist for your new Emergency Communications Dispatcher, you’re in the right place. We’ve put together a sample Emergency Communications Dispatcher onboarding checklist below and have created onboarding templates & resources to help.

Emergency Communications Dispatcher Onboarding Checklist

1. Orientation: The new emergency communications dispatcher attends an orientation session to familiarize themselves with the company’s policies, procedures, and organizational structure. This task is typically performed by the human resources department or a designated trainer.

2. Introduction to Emergency Services: The new dispatcher receives an introduction to the emergency services industry, including an overview of the role and responsibilities of emergency communications dispatchers. This task is usually conducted by a senior dispatcher or a supervisor.

3. System Training: The new dispatcher undergoes training on the company’s emergency communication systems, including computer-aided dispatch (CAD) software, radio systems, and other communication tools. This training is typically conducted by a designated trainer or a senior dispatcher.

4. Call Handling Procedures: The new dispatcher learns the call handling procedures, including how to answer emergency calls, gather essential information, and dispatch appropriate emergency services. This training is usually provided by experienced dispatchers or supervisors.

5. Emergency Protocols: The new dispatcher is trained on various emergency protocols, such as medical emergencies, fires, and law enforcement incidents. They learn how to prioritize calls, provide pre-arrival instructions, and coordinate with different emergency response agencies. This training is typically conducted by experienced dispatchers or supervisors.

6. Geographic Familiarization: The new dispatcher becomes familiar with the geographic area they will be serving, including street names, landmarks, and jurisdictional boundaries. They learn how to use maps and navigation tools to accurately dispatch emergency services. This task is usually performed by experienced dispatchers or supervisors.

7. Radio Communication: The new dispatcher receives training on effective radio communication techniques, including proper radio etiquette, clear and concise messaging, and using the appropriate radio codes and signals. This training is typically provided by experienced dispatchers or supervisors.

8. Stress Management: The new dispatcher is educated on stress management techniques and coping strategies to handle the high-pressure nature of the job. They learn how to prioritize self-care and seek support when needed. This task may be performed by a designated trainer or a mental health professional.

9. Shift Scheduling: The new dispatcher is introduced to the shift scheduling process, including understanding shift rotations, breaks, and time-off policies. They learn how to use the company’s scheduling software or systems to manage their work schedule. This task is typically handled by the scheduling department or a supervisor.

10. Quality Assurance: The new dispatcher is informed about the company’s quality assurance program, which includes regular call monitoring, feedback sessions, and performance evaluations. They learn how to adhere to quality standards and continuously improve their skills. This task is usually overseen by a quality assurance team or a supervisor.

11. Emergency Preparedness: The new dispatcher receives training on emergency preparedness, including how to respond to natural disasters, power outages, or other emergencies that may impact the communication center. They learn about backup systems, emergency protocols, and evacuation procedures. This training is typically provided by a designated trainer or a supervisor.

12. Team Collaboration: The new dispatcher is encouraged to participate in team-building activities and get to know their colleagues. They learn about the importance of effective communication, collaboration, and supporting each other in a high-stress environment. This task may be facilitated by a supervisor or a designated team leader.

13. Continuing Education: The new dispatcher is informed about the company’s continuing education opportunities, such as workshops, seminars, or online courses, to enhance their skills and stay updated with industry advancements. They learn how to access and utilize these resources. This task is typically communicated by the training department or a supervisor.

14. Performance Expectations: The new dispatcher is provided with clear performance expectations, including key performance indicators (KPIs), response time targets, and customer service standards. They learn how their performance will be evaluated and the consequences of not meeting expectations. This task is typically communicated by a supervisor or the human resources department.

15. Mentorship Program: The new dispatcher is paired with an experienced dispatcher who serves as their mentor. The mentor provides guidance, support, and answers any questions the new dispatcher may have during their initial period with the company. This program is usually coordinated by the training department or a supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Emergency Communications Dispatcher checklist above, you’ll now have an idea of how you can apply best practices to getting your new Emergency Communications Dispatcher up to speed and working well in your Emergency Services team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.