Entertainment Usher Onboarding Checklist

Entertainment Usher Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Entertainment Usher starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Entertainment Usher, you’re in the right place. We’ve put together a sample Entertainment Usher onboarding checklist below and have created onboarding templates & resources to help.

Entertainment Usher Onboarding Checklist

1. Orientation: The new entertainment usher attends an orientation session where they are introduced to the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated trainer.

2. Uniform and Equipment: The new usher is provided with their uniform, name tag, and any necessary equipment such as a flashlight or radio. This task is usually handled by the uniform department or the supervisor in charge of equipment distribution.

3. Venue Tour: The new usher is given a comprehensive tour of the entertainment venue, including all the different sections, entrances, exits, restrooms, concession stands, and emergency exits. This task is typically performed by a senior usher or supervisor.

4. Safety Training: The new usher undergoes safety training to familiarize themselves with emergency procedures, first aid protocols, fire evacuation plans, and crowd management techniques. This task is usually conducted by the safety officer or a designated trainer.

5. Customer Service Training: The new usher receives customer service training to learn how to interact with patrons, handle complaints, provide directions, and assist with special needs. This task is often conducted by the customer service manager or a senior usher with excellent customer service skills.

6. Ticketing System Training: The new usher is trained on the ticketing system used by the company to scan tickets, check seating arrangements, and handle any ticketing issues. This task is typically performed by the box office manager or a designated trainer.

7. Event Preparation: The new usher learns how to set up the venue before an event, including arranging seating, ensuring cleanliness, stocking concession stands, and checking equipment. This task is usually overseen by the event coordinator or a senior usher.

8. Usher Duties: The new usher is trained on their specific duties during an event, such as guiding patrons to their seats, checking tickets, managing crowd flow, assisting with crowd control, and providing general assistance. This task is typically performed by a senior usher or supervisor.

9. Concession Stand Training: If the entertainment venue has concession stands, the new usher may receive training on operating the cash register, handling food and beverages, and maintaining cleanliness and hygiene standards. This task is usually conducted by the concession stand manager or a designated trainer.

10. Team Collaboration: The new usher is introduced to their fellow ushers and other team members, fostering a sense of camaraderie and teamwork. This task is typically facilitated by the supervisor or team leader.

11. Performance Evaluation: After a certain period, the new usher undergoes a performance evaluation to assess their progress, identify areas for improvement, and provide feedback. This task is usually conducted by the supervisor or manager in charge of ushering operations.

12. Ongoing Training: The new usher may be required to attend ongoing training sessions to enhance their skills, stay updated on new procedures, or learn about upcoming events. This task is typically organized by the training department or a designated trainer.

13. Cross-Training Opportunities: The new usher may be given the opportunity to cross-train in other areas of the entertainment venue, such as box office operations, event planning, or backstage management. This task is usually coordinated by the supervisor or manager in charge of cross-training initiatives.

14. Performance Recognition: The new usher may be recognized for exceptional performance or achievements, such as receiving a certificate of appreciation or being nominated for an employee of the month award. This task is typically organized by the human resources department or the supervisor.

15. Employee Handbook Review: The new usher is provided with an employee handbook that outlines company policies, procedures, and expectations. They are expected to review and familiarize themselves with the contents of the handbook. This task is typically assigned by the human resources department

Setting Up Your Employee Onboarding Process

From reading through the items in the example Entertainment Usher checklist above, you’ll now have an idea of how you can apply best practices to getting your new Entertainment Usher up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.