Fare Collector Onboarding Checklist

Fare Collector Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Fare Collector starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Fare Collector, you’re in the right place. We’ve put together a sample Fare Collector onboarding checklist below and have created onboarding templates & resources to help.

Fare Collector Onboarding Checklist

1. Orientation: The fare collector attends an orientation session conducted by the human resources department. This session provides an overview of the company’s policies, procedures, and culture. It is typically conducted by HR personnel.

2. Introduction to Fare Collection System: The fare collector receives training on the specific fare collection system used by the company. This includes learning how to operate ticket machines, handle cash, issue tickets, and process various types of fare payments. The training is usually conducted by a senior fare collector or a designated trainer.

3. Familiarization with Routes and Schedules: The fare collector is provided with detailed information about the routes and schedules of the transportation services they will be working on. This includes learning about different stops, transfer points, and any special instructions related to fare collection. The task is typically performed by a supervisor or a designated trainer.

4. Cash Handling and Security Training: Since fare collectors handle cash transactions, they receive training on proper cash handling procedures, including counting, reconciling, and securing cash. They are also trained on how to handle potential security threats or emergency situations. This training is usually conducted by a supervisor or a designated trainer.

5. Customer Service Training: Fare collectors interact with passengers on a daily basis, so they receive training on providing excellent customer service. This includes learning how to handle customer inquiries, complaints, and difficult situations. The training may be conducted by a supervisor, a customer service manager, or a designated trainer.

6. Safety and Emergency Procedures: Fare collectors are trained on safety protocols and emergency procedures to ensure the well-being of passengers and themselves. This includes learning about evacuation procedures, first aid, and how to handle emergencies such as accidents or medical incidents. The training is typically conducted by a supervisor or a designated trainer.

7. Fare Collection Auditing: Fare collectors are trained on how to conduct fare collection audits to ensure accuracy and prevent fraud. They learn how to reconcile cash, tickets, and other fare collection records. This training is usually provided by a supervisor or a designated auditor.

8. Team Collaboration and Communication: Fare collectors work as part of a team, so they receive training on effective communication and collaboration with their colleagues. This includes learning how to coordinate with drivers, supervisors, and other team members to ensure smooth operations. The training may be conducted by a supervisor or a designated trainer.

9. Equipment Maintenance and Troubleshooting: Fare collectors are responsible for maintaining and troubleshooting fare collection equipment. They receive training on basic maintenance tasks such as cleaning, replacing paper rolls, and resolving minor technical issues. This training is typically provided by a supervisor or a designated technician.

10. Ongoing Performance Evaluation: After the initial onboarding, fare collectors undergo periodic performance evaluations to assess their skills, adherence to procedures, and customer service. These evaluations are typically conducted by a supervisor or a designated manager and help identify areas for improvement and provide feedback for professional growth

Setting Up Your Employee Onboarding Process

From reading through the items in the example Fare Collector checklist above, you’ll now have an idea of how you can apply best practices to getting your new Fare Collector up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.