Flight Attendant Onboarding Checklist

Flight Attendant Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Flight Attendant starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Flight Attendant, you’re in the right place. We’ve put together a sample Flight Attendant onboarding checklist below and have created onboarding templates & resources to help.

Flight Attendant Onboarding Checklist

1. Uniform fitting: Flight attendants are required to wear a specific uniform that represents the airline’s brand and image. This task involves getting measured for the uniform and trying on different sizes to ensure a proper fit. It is typically performed by the airline’s uniform department or a designated staff member responsible for uniform distribution.

2. Safety and emergency procedures training: Flight attendants play a crucial role in ensuring the safety of passengers during flights. This task involves comprehensive training on safety protocols, emergency procedures, and the proper use of safety equipment such as life vests and oxygen masks. It is typically conducted by the airline’s training department or specialized trainers.

3. Service training: As representatives of the airline, flight attendants are responsible for providing excellent customer service to passengers. This task involves training on in-flight service standards, including meal and beverage service, handling passenger requests, and maintaining a positive and professional demeanor. It is usually conducted by the airline’s training department or experienced flight attendants.

4. Aircraft familiarization: Flight attendants need to be familiar with the layout and features of the specific aircraft they will be working on. This task involves learning about the different cabin sections, emergency exits, lavatories, galley equipment, and other important aspects of the aircraft. It is typically conducted by the airline’s training department or experienced flight attendants.

5. In-flight announcements and procedures: Flight attendants are responsible for making various announcements during flights, such as safety demonstrations, boarding procedures, and in-flight updates. This task involves learning the specific scripts and procedures for each announcement, as well as practicing effective communication skills. It is usually taught by the airline’s training department or experienced flight attendants.

6. First aid and medical training: Flight attendants are often the first responders in medical emergencies that occur during flights. This task involves receiving training in basic first aid, CPR, and other medical procedures to handle common in-flight medical situations. It is typically conducted by the airline’s training department in collaboration with medical professionals.

7. Security and threat assessment training: Flight attendants play a vital role in maintaining the security of the aircraft and its passengers. This task involves training on security protocols, threat assessment, and recognizing suspicious behavior or items. It is usually conducted by the airline’s security department or specialized trainers.

8. Company policies and procedures: Flight attendants need to be familiar with the airline’s policies and procedures, including those related to attendance, grooming standards, scheduling, and employee conduct. This task involves reviewing and understanding the employee handbook and attending orientation sessions conducted by the airline’s human resources department.

9. Language and communication training: Flight attendants often interact with passengers from diverse cultural backgrounds. This task involves language and communication training to ensure effective communication and understanding with passengers who may have limited English proficiency. It is typically conducted by the airline’s training department or language instructors.

10. Onboard equipment handling and maintenance: Flight attendants are responsible for handling and maintaining various onboard equipment, such as food and beverage carts, safety equipment, and communication devices. This task involves training on proper handling, storage, and maintenance procedures for each equipment type. It is usually conducted by the airline’s training department or experienced flight attendants

Setting Up Your Employee Onboarding Process

From reading through the items in the example Flight Attendant checklist above, you’ll now have an idea of how you can apply best practices to getting your new Flight Attendant up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.