Flight Service Manager Onboarding Checklist

Flight Service Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Flight Service Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Aviation onboarding experience or just need an onboarding checklist for your new Flight Service Manager, you’re in the right place. We’ve put together a sample Flight Service Manager onboarding checklist below and have created onboarding templates & resources to help.

Flight Service Manager Onboarding Checklist

1. Introduction to company policies and procedures: The Flight Service Manager should receive a comprehensive overview of the company’s policies and procedures, including safety protocols, customer service standards, and operational guidelines. This task is typically performed by the Human Resources department or a designated trainer.

2. Familiarization with aircraft types and equipment: The Flight Service Manager should undergo training to become familiar with the different types of aircraft operated by the company, as well as the specific equipment and amenities available on each aircraft. This training is usually conducted by the company’s Training Department or experienced Flight Service Managers.

3. Understanding of emergency procedures: It is crucial for the Flight Service Manager to be well-versed in emergency procedures, including evacuation protocols, first aid, and emergency equipment usage. This training is typically provided by the company’s Safety Department or a designated safety trainer.

4. Introduction to company culture and values: The Flight Service Manager should be introduced to the company’s culture, values, and mission. This includes understanding the company’s commitment to customer service, teamwork, and professionalism. This task is usually performed by the Flight Operations Manager or a designated company representative.

5. Familiarization with company software and systems: The Flight Service Manager should receive training on the company’s software and systems used for flight planning, crew scheduling, and passenger management. This training is typically conducted by the company’s IT department or a designated trainer.

6. Introduction to key stakeholders: The Flight Service Manager should be introduced to key stakeholders within the company, including senior management, department heads, and other Flight Service Managers. This task is usually performed by the Flight Operations Manager or a designated mentor.

7. Review of company performance metrics: The Flight Service Manager should be provided with an overview of the company’s performance metrics, such as on-time performance, customer satisfaction scores, and financial targets. This task is typically performed by the Flight Operations Manager or a designated company representative.

8. Understanding of crew management responsibilities: The Flight Service Manager should receive training on crew management responsibilities, including crew scheduling, performance evaluations, and conflict resolution. This training is usually conducted by the Flight Operations Manager or a designated mentor.

9. Familiarization with union agreements: If applicable, the Flight Service Manager should be familiarized with the union agreements that govern the company’s flight crew. This includes understanding work rules, collective bargaining agreements, and dispute resolution processes. This task is typically performed by the company’s Labor Relations department or a designated representative.

10. Introduction to customer service standards: The Flight Service Manager should receive training on the company’s customer service standards, including communication techniques, problem-solving skills, and handling difficult passengers. This training is usually conducted by the company’s Customer Service department or a designated trainer.

11. Review of company’s operational manuals: The Flight Service Manager should review the company’s operational manuals, including the Flight Operations Manual, Cabin Crew Manual, and any other relevant manuals. This task is typically performed by the Flight Operations Manager or a designated trainer.

12. Familiarization with company’s reporting and documentation requirements: The Flight Service Manager should be trained on the company’s reporting and documentation requirements, including incident reporting, crew logs, and passenger manifests. This training is usually conducted by the company’s Flight Operations department or a designated trainer.

13. Introduction to company’s performance evaluation process: The Flight Service Manager should be familiarized with the company’s performance evaluation process, including the criteria used for evaluation, frequency of evaluations, and performance improvement plans. This task is typically performed by the Flight Operations Manager or a designated mentor.

14. Understanding of crew resource management principles: The Flight Service Manager should receive training on crew resource management principles, which focus on effective communication, teamwork, and decision-making within the flight crew. This training is usually conducted by the company’s Training Department or a designated CRM trainer.

15. Familiarization with company’s uniform and grooming standards: The Flight Service Manager should be provided with information on the company’s uniform and grooming standards, including dress code, personal appearance guidelines, and any specific requirements for different types of flights. This task is typically performed by the company’s Uniform Department or a designated representative.

16. Introduction to company’s disciplinary procedures: The Flight Service Manager should be familiarized with the company’s disciplinary procedures, including the steps involved in disciplinary actions, progressive discipline policies, and the role of management in addressing performance issues. This task is typically performed by the Human Resources department or a designated representative.

17. Familiarization with company’s benefits and employee assistance programs: The Flight Service Manager should receive information on the company’s benefits package, including health insurance, retirement plans, and employee assistance programs. This task is typically performed by the Human Resources department or a designated benefits coordinator.

18. Introduction to company’s code of conduct and ethics: The Flight Service Manager should be provided with information on the company’s code of conduct and ethics, including expectations for ethical behavior, conflicts of interest, and reporting mechanisms for ethical concerns. This task is typically performed by the company’s Ethics and Compliance department or a designated representative.

19. Familiarization with company’s performance incentive programs: The Flight Service Manager should be informed about any performance incentive programs offered by the company, including bonuses, profit-sharing plans, or recognition programs. This task is typically performed by the Human Resources department or a designated representative.

20. Introduction to company’s career development opportunities: The Flight Service Manager should be provided with information on the company’s career development opportunities, including training programs, mentorship initiatives, and potential career paths within the organization. This task is typically performed by the Human Resources department or a designated career development coordinator

Setting Up Your Employee Onboarding Process

From reading through the items in the example Flight Service Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Flight Service Manager up to speed and working well in your Aviation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.