Flight Steward Onboarding Checklist

Flight Steward Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Flight Steward starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Flight Steward, you’re in the right place. We’ve put together a sample Flight Steward onboarding checklist below and have created onboarding templates & resources to help.

Flight Steward Onboarding Checklist

1. Uniform fitting: The flight steward needs to be fitted for their uniform, which includes measuring for the correct size and ensuring all necessary accessories are provided. This task is typically performed by the company’s uniform department or designated personnel responsible for outfitting employees.

2. Safety and emergency procedures training: Flight stewards must undergo comprehensive training on safety protocols and emergency procedures specific to the airline. This training covers topics such as evacuation procedures, first aid, use of safety equipment, and handling various emergency situations. It is usually conducted by the airline’s safety department or designated trainers.

3. Service standards and customer service training: Flight stewards receive training on the airline’s service standards and customer service policies. This includes learning about the company’s brand values, how to interact with passengers, and providing exceptional service. The training is typically conducted by the airline’s customer service department or designated trainers.

4. Aircraft familiarization: Flight stewards need to become familiar with the layout and features of the aircraft they will be working on. This includes understanding the location of emergency exits, galley equipment, lavatories, and other essential areas. The task of providing aircraft familiarization is usually performed by the airline’s operations department or designated trainers.

5. In-flight service training: Flight stewards receive training on in-flight service procedures, including meal and beverage service, handling special requests, and providing assistance to passengers during the flight. This training is typically conducted by the airline’s in-flight service department or designated trainers.

6. Security training: Flight stewards undergo security training to ensure they are aware of the necessary security measures and protocols to maintain a safe environment on board. This includes understanding how to identify and handle potential security threats and cooperating with security personnel. The task of providing security training is usually performed by the airline’s security department or designated trainers.

7. Company policies and procedures: Flight stewards need to familiarize themselves with the company’s policies and procedures, including those related to attendance, grooming standards, code of conduct, and any other relevant guidelines. This information is typically provided by the airline’s human resources department or designated personnel responsible for employee orientation.

8. Health and safety training: Flight stewards receive training on health and safety practices to ensure they can maintain a safe working environment for themselves and passengers. This includes learning about proper lifting techniques, handling hazardous materials, and following hygiene protocols. The task of providing health and safety training is usually performed by the airline’s health and safety department or designated trainers.

9. Communication and teamwork training: Flight stewards undergo training to enhance their communication skills and teamwork abilities. This includes learning effective communication techniques, conflict resolution strategies, and how to work collaboratively with other crew members. The training is typically conducted by the airline’s training department or designated trainers.

10. Onboard equipment training: Flight stewards need to be trained on the proper use and handling of onboard equipment, such as intercom systems, emergency equipment, and communication devices. This training ensures they can effectively operate and troubleshoot equipment during flights. The task of providing onboard equipment training is usually performed by the airline’s operations department or designated trainers

Setting Up Your Employee Onboarding Process

From reading through the items in the example Flight Steward checklist above, you’ll now have an idea of how you can apply best practices to getting your new Flight Steward up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.