Food Expeditor Onboarding Checklist

Food Expeditor Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Food Expeditor starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Restaurant onboarding experience or just need an onboarding checklist for your new Food Expeditor, you’re in the right place. We’ve put together a sample Food Expeditor onboarding checklist below and have created onboarding templates & resources to help.

Food Expeditor Onboarding Checklist

1. Introduction to company policies and procedures: The new food expeditor should be provided with a comprehensive overview of the restaurant’s policies and procedures. This includes information on dress code, attendance, break times, and any other rules that need to be followed. The task is typically performed by the human resources department or a designated trainer.

2. Familiarization with the menu: The food expeditor needs to have a thorough understanding of the restaurant’s menu, including the ingredients, preparation methods, and portion sizes. This knowledge is crucial for accurately expediting orders and ensuring that the correct dishes are delivered to customers. The task is usually performed by the head chef or a senior member of the kitchen staff.

3. Training on food safety and hygiene: As a food expeditor, it is essential to have a strong understanding of food safety and hygiene practices to maintain a clean and safe environment. This training should cover topics such as proper handwashing techniques, temperature control, cross-contamination prevention, and storage guidelines. The task is typically performed by the restaurant’s food safety manager or a designated trainer.

4. Introduction to the point-of-sale (POS) system: The food expeditor will need to be trained on how to use the restaurant’s POS system to input orders, track inventory, and process payments. This training should cover basic functions, troubleshooting common issues, and understanding different order types. The task is usually performed by the restaurant’s IT department or a designated trainer.

5. Shadowing experienced food expeditors: To gain practical experience and learn the specific processes and workflows of the restaurant, the new food expeditor should shadow experienced expeditors during their shifts. This allows them to observe how orders are received, communicated to the kitchen, and coordinated with the serving staff. The task is performed by experienced food expeditors or supervisors.

6. Communication training: Effective communication is crucial for a food expeditor to coordinate with the kitchen staff, servers, and management. Training should focus on clear and concise communication, using appropriate terminology, and resolving conflicts or misunderstandings. This task is typically performed by the restaurant’s management team or a designated trainer.

7. Familiarization with kitchen equipment and layout: The food expeditor should be given a tour of the kitchen, including an introduction to the various equipment and their functions. This helps them understand the kitchen’s layout, locate necessary items quickly, and troubleshoot any equipment issues. The task is usually performed by the head chef or a senior member of the kitchen staff.

8. Introduction to customer service standards: As a food expeditor, providing excellent customer service is essential. The new expeditor should be trained on the restaurant’s customer service standards, including greeting customers, handling complaints, and ensuring customer satisfaction. This task is typically performed by the restaurant’s management team or a designated trainer.

9. Time management and prioritization training: The food expeditor plays a critical role in ensuring that orders are prepared and delivered in a timely manner. Training should focus on effective time management, prioritizing tasks, and handling high-pressure situations. This task is usually performed by the restaurant’s management team or a designated trainer.

10. Review of emergency procedures: In the event of an emergency, the food expeditor should be aware of the restaurant’s emergency procedures, including evacuation plans, fire safety protocols, and first aid procedures. This task is typically performed by the restaurant’s safety manager or a designated trainer

Setting Up Your Employee Onboarding Process

From reading through the items in the example Food Expeditor checklist above, you’ll now have an idea of how you can apply best practices to getting your new Food Expeditor up to speed and working well in your Restaurant team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.