Food Server (Not In Restaurants) Onboarding Checklist

Food Server (Not In Restaurants) Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Food Server (Not In Restaurants) starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Food Server (Not In Restaurants), you’re in the right place. We’ve put together a sample Food Server (Not In Restaurants) onboarding checklist below and have created onboarding templates & resources to help.

Food Server (Not In Restaurants) Onboarding Checklist

1. Orientation: The new food server attends an orientation session where they are introduced to the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated trainer.

2. Uniform and Equipment: The food server is provided with the necessary uniform, including aprons, shirts, and name tags. They are also given any required equipment, such as trays or serving utensils. This task is usually handled by the uniform department or the supervisor.

3. Health and Safety Training: The new food server undergoes training on health and safety protocols, including proper food handling, sanitation practices, and emergency procedures. This task is typically conducted by the company’s health and safety officer or a designated trainer.

4. Menu Familiarization: The food server is given a detailed overview of the menu, including descriptions of each dish, ingredients, and any special dietary considerations. They may also be provided with samples to taste and learn about the flavors. This task is usually performed by the head chef or a senior server.

5. POS System Training: The food server receives training on the company’s point-of-sale (POS) system, including how to take orders, process payments, and handle any technical issues. This task is typically conducted by the IT department or a designated trainer.

6. Customer Service Training: The new food server undergoes training on providing excellent customer service, including how to greet and interact with customers, handle complaints or special requests, and ensure customer satisfaction. This task is usually performed by the restaurant manager or a designated trainer.

7. Table Setting and Presentation: The food server learns how to set tables properly, including arranging cutlery, glassware, and table decorations. They are also trained on how to present dishes to customers in an appealing and professional manner. This task is typically performed by the head server or a senior server.

8. Product Knowledge: The food server receives in-depth training on the various food and beverage offerings, including their ingredients, preparation methods, and recommended pairings. This task is usually conducted by the head chef, sommelier, or a designated trainer.

9. Cash Handling and Accounting: The new food server is trained on how to handle cash transactions, including counting money, providing change, and reconciling cash at the end of their shift. They may also receive training on basic accounting procedures, such as recording sales and tips. This task is typically performed by the restaurant manager or a designated trainer.

10. Shadowing Experienced Servers: The new food server shadows experienced servers to observe their interactions with customers, learn about efficient service techniques, and gain practical experience in a real-world setting. This task is usually coordinated by the restaurant manager or a senior server.

11. Team Collaboration: The food server is introduced to their fellow team members and encouraged to collaborate and communicate effectively with them. They may participate in team-building activities or meetings to foster a positive work environment. This task is typically facilitated by the restaurant manager or a designated team leader.

12. Shift Scheduling and Time Management: The new food server is informed about the company’s shift scheduling process and taught how to manage their time effectively during their shifts. They may also receive training on how to request time off or swap shifts with other team members. This task is usually handled by the restaurant manager or a designated supervisor.

13. Upselling and Promotions: The food server is trained on how to upsell menu items and promote any special offers or promotions to increase sales. They learn effective techniques to suggest additional items or upgrades to customers. This task is typically performed by the restaurant manager or a designated trainer.

14. Etiquette and Professionalism: The new food server receives training on professional etiquette, including how to address customers, handle difficult situations with grace, and maintain a polished appearance. They may also learn about cultural sensitivities and appropriate behavior in a diverse workplace. This task is usually conducted by the restaurant manager or a designated trainer.

15. Continuous Learning and Development: The food server is encouraged to engage in ongoing learning and development opportunities, such as attending workshops, seminars, or online courses related to their role. They may also be provided with resources or materials to enhance their knowledge and skills. This task is typically supported by the human resources department or the restaurant manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Food Server (Not In Restaurants) checklist above, you’ll now have an idea of how you can apply best practices to getting your new Food Server (Not In Restaurants) up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.