Hotel Manager Onboarding Checklist

In this article, we’ll look at the best practices for onboarding your new Hotel Manager. We’ll look at the employee onboarding process/steps you can add to your own reusable Hotel Manager checklist.

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Hotel Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Hotel Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Hotel Manager, you’re in the right place. We’ve put together a sample Hotel Manager onboarding checklist below and have created onboarding templates & resources to help.

Hotel Manager Onboarding Checklist

1. Orientation: The new hotel manager should undergo a comprehensive orientation program to familiarize themselves with the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated orientation coordinator.

2. Introduction to the team: The hotel manager should be introduced to the entire team, including department heads, supervisors, and staff members. This allows them to establish relationships, understand reporting structures, and gain an overview of the team dynamics. The task of introducing the new manager to the team is usually performed by the department heads or the general manager.

3. Familiarization with the property: The new hotel manager should be given a thorough tour of the property, including all departments, facilities, and amenities. This helps them understand the layout, infrastructure, and unique features of the hotel. The task of familiarizing the manager with the property is typically performed by the operations manager or a designated staff member.

4. Review of financials: The hotel manager should receive a detailed review of the hotel’s financials, including revenue, expenses, profit margins, and budgetary constraints. This enables them to understand the financial health of the property and make informed decisions. The task of reviewing financials is usually performed by the finance department or the general manager.

5. Training on hotel systems: The new hotel manager should receive training on the various systems used in the hotel, such as property management systems, reservation systems, and point-of-sale systems. This ensures they can effectively manage operations and utilize the available technology. The task of training on hotel systems is typically performed by the IT department or a designated trainer.

6. Understanding guest service standards: The hotel manager should be provided with a comprehensive overview of the hotel’s guest service standards, including the brand’s service philosophy, customer satisfaction metrics, and complaint resolution procedures. This equips them to maintain high levels of guest satisfaction. The task of explaining guest service standards is usually performed by the guest service manager or the general manager.

7. Review of safety and security protocols: The new hotel manager should undergo a thorough review of the hotel’s safety and security protocols, including emergency procedures, fire safety measures, and risk management strategies. This ensures they can effectively handle any potential safety or security issues. The task of reviewing safety and security protocols is typically performed by the security manager or a designated safety officer.

8. Introduction to local regulations: The hotel manager should be introduced to the local regulations and compliance requirements specific to the hospitality industry. This includes understanding licensing, permits, health and safety regulations, and labor laws. The task of introducing local regulations is usually performed by the legal department or a designated compliance officer.

9. Review of marketing and sales strategies: The new hotel manager should receive a comprehensive review of the hotel’s marketing and sales strategies, including target markets, competitive analysis, pricing strategies, and promotional activities. This enables them to contribute to the hotel’s revenue generation efforts. The task of reviewing marketing and sales strategies is typically performed by the marketing and sales department or the general manager.

10. Performance expectations and goal setting: The hotel manager should have a clear understanding of the performance expectations and goals set by the company. This includes key performance indicators, targets, and timelines. This task is typically performed by the general manager or the department heads in collaboration with the human resources department.

11. Ongoing mentorship and support: The new hotel manager should be assigned a mentor or a senior manager who can provide ongoing guidance, support, and feedback. This helps them navigate their role effectively and develop their skills. The task of assigning a mentor is typically performed by the general manager or the human resources department.

12. Continuous learning and development opportunities: The hotel manager should be provided with opportunities for continuous learning and development, such as attending industry conferences, workshops, and training programs. This ensures they stay updated with industry trends and enhance their professional skills. The task of providing learning and development opportunities is typically performed by the human resources department in collaboration with the general manager.

13. Performance evaluation and feedback: The hotel manager should undergo regular performance evaluations and receive constructive feedback to identify areas of improvement and recognize their achievements. This task is typically performed by the general manager or the department heads in collaboration with the human resources department.

14. Integration into the company culture: The new hotel manager should be encouraged to actively participate in company events, social activities, and team-building exercises to foster a sense of belonging and integration into the company culture. This task is typically performed by the human resources department or the general manager.

15. Introduction to key stakeholders: The hotel manager should be introduced to key stakeholders, such as owners, investors, board members, and community leaders. This helps them establish relationships and understand the expectations of these important individuals. The task of introducing key stakeholders is typically performed by the general manager or the executive team.

16. Review of sustainability initiatives: The new hotel manager should receive a review of the hotel’s sustainability initiatives, including energy conservation measures, waste management practices, and community engagement programs. This enables them to contribute to the hotel’s environmental and social responsibility efforts. The task of reviewing sustainability initiatives is typically performed by the sustainability manager or a designated staff member.

17. Review of union agreements (if applicable): If the hotel has a unionized workforce, the new hotel manager should receive a review of the union agreements, including collective bargaining agreements, grievance procedures, and labor relations policies. This ensures they can effectively manage labor relations and comply with union requirements. The task of reviewing union agreements is typically performed by the human resources department or a designated labor relations officer.

18. Introduction to vendor relationships: The hotel manager should be introduced to key vendors and suppliers, such as food and beverage providers, maintenance contractors, and technology partners. This helps them understand the existing relationships and negotiate favorable terms. The task of introducing vendor relationships is typically performed by the purchasing department or the general manager.

19. Review of crisis management plans: The new hotel manager should undergo a review of the hotel’s crisis management plans, including procedures for handling natural disasters, security threats, and other emergencies. This ensures they can effectively respond to crisis situations and safeguard the well-being of guests and employees. The task of reviewing crisis management plans is typically performed by the security manager or a designated crisis management team.

20. Introduction to company values and ethics: The hotel manager should be introduced to the company’s values and ethics, including codes of conduct, anti-discrimination policies, and diversity and inclusion initiatives. This ensures they can uphold the company’s reputation and create an inclusive work environment. The task of introducing company values and ethics is typically performed by the human resources department or the general manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example Hotel Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Hotel Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.

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