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Hotel Or Motel Manager Onboarding Checklist
Contents
Hotel Or Motel Manager Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Hotel Or Motel Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Hotel Or Motel Manager, you’re in the right place. We’ve put together a sample Hotel Or Motel Manager onboarding checklist below and have created onboarding templates & resources to help.
Hotel Or Motel Manager Onboarding Checklist
1. Orientation: The new hotel or motel manager should undergo a comprehensive orientation program to familiarize themselves with the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated trainer.
2. Property Tour: It is essential for the new manager to be given a detailed tour of the hotel or motel property. This includes familiarizing them with the layout, facilities, amenities, and key areas such as the front desk, housekeeping, restaurant, and maintenance areas. The task is usually performed by a senior manager or department heads.
3. Introduction to Staff: The new manager should be introduced to the existing staff members, including department heads, supervisors, and frontline employees. This allows them to establish relationships, understand reporting structures, and begin building a cohesive team. The task is typically performed by the human resources department or the general manager.
4. Review of Financials: Understanding the financial aspects of the business is crucial for a hotel or motel manager. They should be provided with an overview of the financial statements, budgeting process, revenue management strategies, and key performance indicators. This task is usually performed by the finance department or the general manager.
5. Familiarization with Systems and Technology: The new manager should receive training on the hotel’s property management system, reservation system, point-of-sale system, and other technology platforms used in daily operations. This ensures they can effectively manage bookings, guest services, and financial transactions. The task is typically performed by the IT department or a designated trainer.
6. Review of Standard Operating Procedures: The new manager should be provided with a comprehensive manual or guide that outlines the hotel’s standard operating procedures (SOPs). This includes procedures for guest check-in/check-out, housekeeping, maintenance, food and beverage operations, and emergency protocols. The task is usually performed by the operations department or a designated trainer.
7. Training on Safety and Security: As the safety and security of guests and employees are paramount in the hospitality industry, the new manager should receive training on fire safety, emergency response, health and safety regulations, and security protocols. This task is typically performed by the safety and security department or a designated trainer.
8. Introduction to Marketing and Sales Strategies: The new manager should be briefed on the hotel’s marketing and sales strategies, including target markets, promotional activities, online presence, and revenue generation initiatives. This helps them understand the business’s competitive landscape and contribute to its growth. The task is usually performed by the marketing and sales department or the general manager.
9. Review of Guest Feedback and Reviews: Understanding guest feedback and reviews is crucial for improving guest satisfaction and maintaining a positive reputation. The new manager should be provided with an overview of guest feedback platforms, review sites, and the process for addressing guest concerns. This task is typically performed by the guest relations or customer service department.
10. Ongoing Training and Development: To ensure continuous growth and improvement, the new manager should be enrolled in ongoing training and development programs. This can include leadership training, industry conferences, workshops, and online courses. The task is typically overseen by the human resources department in collaboration with the general manager
Setting Up Your Employee Onboarding Process
From reading through the items in the example Hotel Or Motel Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Hotel Or Motel Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.
