Innkeeper Onboarding Checklist

Innkeeper Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Innkeeper starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Innkeeper, you’re in the right place. We’ve put together a sample Innkeeper onboarding checklist below and have created onboarding templates & resources to help.

Innkeeper Onboarding Checklist

1. Orientation: The innkeeper should receive a comprehensive orientation session to familiarize themselves with the company’s mission, values, policies, and procedures. This task is typically performed by the human resources department or a designated trainer.

2. Property Tour: The innkeeper should be given a detailed tour of the property, including all guest rooms, common areas, amenities, and back-of-house facilities. This task is usually performed by a senior staff member or the general manager.

3. Introduction to Staff: The innkeeper should be introduced to all staff members, including front desk agents, housekeeping staff, maintenance personnel, and other key team members. This task is typically performed by the general manager or a designated supervisor.

4. Training on Reservation System: The innkeeper should receive training on the property’s reservation system, including how to make bookings, manage room inventory, and process payments. This task is usually performed by the front desk manager or a designated trainer.

5. Familiarization with Safety Procedures: The innkeeper should be trained on the property’s safety procedures, including emergency evacuation plans, fire safety protocols, and first aid procedures. This task is typically performed by the general manager or a designated safety officer.

6. Introduction to Guest Services: The innkeeper should be trained on providing exceptional guest services, including check-in and check-out procedures, handling guest inquiries and complaints, and ensuring guest satisfaction. This task is usually performed by the front desk manager or a designated trainer.

7. Understanding Housekeeping Operations: The innkeeper should receive an overview of the housekeeping operations, including room cleaning procedures, laundry management, and maintenance requests. This task is typically performed by the housekeeping manager or a designated trainer.

8. Financial Management Training: The innkeeper should be trained on financial management tasks, such as handling cash, managing accounts receivable and payable, and generating financial reports. This task is usually performed by the accounting department or a designated trainer.

9. Marketing and Sales Training: The innkeeper should receive training on marketing and sales strategies to attract and retain guests, including online marketing, social media management, and promotional activities. This task is typically performed by the marketing department or a designated trainer.

10. Introduction to Local Attractions: The innkeeper should be provided with information about local attractions, events, and amenities to assist guests with recommendations and enhance their overall experience. This task is usually performed by the general manager or a designated concierge.

11. Review of Policies and Procedures: The innkeeper should review and understand all company policies and procedures, including employee code of conduct, dress code, and any specific rules related to the property. This task is typically performed by the human resources department or a designated trainer.

12. Ongoing Training and Development: The innkeeper should be informed about ongoing training and development opportunities to enhance their skills and knowledge in the hospitality industry. This task is typically coordinated by the human resources department or the general manager.

13. Performance Evaluation: The innkeeper should undergo regular performance evaluations to assess their job performance, identify areas for improvement, and set goals for professional growth. This task is typically performed by the general manager or a designated supervisor.

14. Team Building Activities: The innkeeper should participate in team building activities to foster a positive work environment, build relationships with colleagues, and enhance teamwork. These activities are usually organized by the human resources department or a designated team leader.

15. Introduction to Company Culture: The innkeeper should be introduced to the company’s culture, values, and traditions to align their behavior and actions with the organization’s ethos. This task is typically performed by the general manager or a designated cultural ambassador.

Overall, these onboarding tasks aim to provide the innkeeper with a comprehensive understanding of the company, its operations, and the skills required to excel in their role

Setting Up Your Employee Onboarding Process

From reading through the items in the example Innkeeper checklist above, you’ll now have an idea of how you can apply best practices to getting your new Innkeeper up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.