Internet Cafe Manager Onboarding Checklist

Internet Cafe Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Internet Cafe Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Internet Cafe Manager, you’re in the right place. We’ve put together a sample Internet Cafe Manager onboarding checklist below and have created onboarding templates & resources to help.

Internet Cafe Manager Onboarding Checklist

1. Introduction to company policies and procedures: The new Internet Cafe Manager should be provided with a comprehensive overview of the company’s policies and procedures. This includes understanding the code of conduct, employee handbook, and any other relevant documents. The Human Resources department is responsible for conducting this task.

2. Familiarization with the cafe’s layout and equipment: The new manager should be given a tour of the Internet cafe, including an introduction to the layout, various workstations, networking equipment, and other essential tools. This task is typically performed by a senior staff member or the Operations Manager.

3. Introduction to the team: The new manager should be introduced to the existing team members, including both front-of-house and back-of-house staff. This allows them to establish relationships, understand team dynamics, and foster a positive work environment. The Operations Manager or Human Resources department usually handles this task.

4. Training on cafe software and systems: As an Internet Cafe Manager, it is crucial to have a thorough understanding of the cafe’s software and systems. This includes training on the point-of-sale system, network management software, security protocols, and any other relevant applications. The IT department or a designated trainer should conduct this training.

5. Understanding customer service standards: Excellent customer service is vital in the hospitality industry. The new manager should receive training on the cafe’s customer service standards, including how to handle customer inquiries, complaints, and ensure a positive customer experience. The Operations Manager or a designated trainer typically performs this task.

6. Financial management training: The new manager should receive training on financial management tasks, such as cash handling, reconciling sales, managing inventory, and generating financial reports. This training is usually conducted by the Finance department or an experienced member of the management team.

7. Health and safety training: Ensuring a safe and healthy environment for both employees and customers is crucial. The new manager should receive training on health and safety protocols, emergency procedures, and any specific regulations related to the hospitality industry. The Health and Safety department or a designated trainer typically handles this task.

8. Introduction to marketing and promotions: Understanding the cafe’s marketing strategies and promotional activities is essential for the new manager. They should be familiarized with ongoing campaigns, loyalty programs, and any other marketing initiatives. The Marketing department or a designated trainer usually performs this task.

9. Review of performance expectations and goals: The new manager should have a clear understanding of their performance expectations and goals. This includes discussing key performance indicators, targets, and any specific objectives set by the company. The Operations Manager or Human Resources department typically conducts this review.

10. Ongoing support and mentorship: To ensure a smooth transition, the new manager should be assigned a mentor or a senior staff member who can provide ongoing support and guidance. This mentor can assist with any questions, challenges, or additional training needs that may arise. The Operations Manager or Human Resources department is responsible for assigning a mentor.

11. Introduction to suppliers and vendors: The new manager should be introduced to the cafe’s suppliers and vendors, including those providing food and beverage products, equipment, and other necessary supplies. This allows them to establish relationships and understand the procurement process. The Operations Manager or a designated staff member typically handles this task.

12. Review of customer feedback and reviews: Understanding customer feedback and reviews is crucial for continuous improvement. The new manager should be provided with an overview of customer feedback channels, such as online reviews, surveys, and social media platforms. This allows them to identify areas for improvement and implement necessary changes. The Operations Manager or a designated staff member typically provides this review.

13. Introduction to company culture and values: The new manager should be introduced to the company’s culture and values, including its mission, vision, and core principles. This helps them align their actions and decisions with the overall company ethos. The Human Resources department or a designated trainer typically handles this task.

14. Networking opportunities: The new manager should be encouraged to participate in networking opportunities within the industry. This may include attending industry conferences, joining professional associations, or engaging in online forums. The Operations Manager or Human Resources department can provide guidance and support in identifying relevant networking opportunities.

15. Performance evaluation and feedback: Regular performance evaluations and feedback sessions should be conducted to assess the new manager’s progress and address any areas of improvement. This task is typically performed by the Operations Manager or Human Resources department, in collaboration with the new manager’s direct supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Internet Cafe Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Internet Cafe Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.