Investigation Clerk Onboarding Checklist

Investigation Clerk Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Investigation Clerk starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Administration onboarding experience or just need an onboarding checklist for your new Investigation Clerk, you’re in the right place. We’ve put together a sample Investigation Clerk onboarding checklist below and have created onboarding templates & resources to help.

Investigation Clerk Onboarding Checklist

1. Introduction to company policies and procedures: The investigation clerk should receive a comprehensive overview of the company’s policies and procedures, including those related to investigations, confidentiality, and data protection. This task is typically performed by the HR department or a designated supervisor.

2. Familiarization with investigation software and tools: The investigation clerk should be trained on the specific software and tools used for conducting investigations, such as case management systems, data analysis software, and document management platforms. This training is usually provided by the IT department or a senior investigator.

3. Understanding the company’s organizational structure: It is crucial for the investigation clerk to have a clear understanding of the company’s organizational structure, including reporting lines, key departments, and personnel. This knowledge will help them navigate the organization effectively and collaborate with relevant stakeholders. The HR department or a supervisor can provide this information.

4. Introduction to key contacts and stakeholders: The investigation clerk should be introduced to key contacts and stakeholders within the company, such as legal counsel, compliance officers, and department heads. This will facilitate effective communication and collaboration during investigations. The HR department or a supervisor can facilitate these introductions.

5. Training on legal and regulatory requirements: The investigation clerk should receive training on the legal and regulatory requirements relevant to their role, such as privacy laws, employment regulations, and industry-specific compliance standards. This training is typically conducted by the legal or compliance department.

6. Shadowing experienced investigators: To gain practical experience and learn best practices, the investigation clerk should have the opportunity to shadow experienced investigators during ongoing investigations. This task is usually coordinated by the supervisor or senior investigators.

7. Reviewing past investigation reports: The investigation clerk should review past investigation reports to familiarize themselves with the types of cases handled by the company, the investigative process, and the outcomes. This task can be assigned by the supervisor or senior investigators.

8. Understanding data collection and preservation protocols: The investigation clerk should be trained on the proper protocols for collecting and preserving evidence, including digital data, physical documents, and witness statements. This training is typically provided by the IT department, legal counsel, or senior investigators.

9. Learning about industry-specific risks and challenges: Depending on the industry, the investigation clerk should receive training or information on industry-specific risks and challenges that may require specialized investigative techniques or knowledge. This training can be provided by the supervisor, senior investigators, or industry experts.

10. Familiarization with reporting and documentation requirements: The investigation clerk should be trained on the company’s reporting and documentation requirements, including how to write clear and concise investigation reports, maintain case files, and document findings. This training is typically provided by the supervisor or senior investigators.

11. Understanding the company’s code of conduct and ethics: The investigation clerk should receive training on the company’s code of conduct and ethics, including their role in upholding these standards during investigations. This training is usually conducted by the HR department or a designated ethics officer.

12. Introduction to relevant industry regulations and standards: Depending on the industry, the investigation clerk may need to be familiar with specific regulations and standards that govern investigations, such as those related to financial fraud, workplace safety, or healthcare compliance. This information can be provided by the legal or compliance department.

13. Training on interview techniques and interpersonal skills: The investigation clerk should receive training on effective interview techniques, active listening, and interpersonal skills to conduct interviews with witnesses, subjects, and other relevant individuals. This training can be provided by the supervisor, senior investigators, or external trainers.

14. Understanding the company’s escalation and reporting channels: The investigation clerk should be informed about the company’s escalation and reporting channels, including who to contact in case of urgent or sensitive matters, and how to handle whistleblower complaints. This information is typically provided by the HR department or a designated compliance officer.

15. Ongoing professional development opportunities: The investigation clerk should be made aware of any ongoing professional development opportunities, such as conferences, webinars, or training programs, that can enhance their investigative skills and knowledge. This information can be shared by the HR department or a supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Investigation Clerk checklist above, you’ll now have an idea of how you can apply best practices to getting your new Investigation Clerk up to speed and working well in your Administration team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.