It Operations Technician Onboarding Checklist

It Operations Technician Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new It Operations Technician starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Technology onboarding experience or just need an onboarding checklist for your new It Operations Technician, you’re in the right place. We’ve put together a sample It Operations Technician onboarding checklist below and have created onboarding templates & resources to help.

It Operations Technician Onboarding Checklist

1. Introduction to company policies and procedures: The IT Operations Technician should be provided with a comprehensive overview of the company’s policies and procedures, including those related to IT security, data protection, and acceptable use of technology resources. This task is typically performed by the HR department or the IT manager.

2. Familiarization with the company’s IT infrastructure: The IT Operations Technician should be given a detailed tour of the company’s IT infrastructure, including servers, networking equipment, and data centers. This will help them understand the layout and architecture of the company’s technology environment. The task is usually performed by the IT manager or senior IT staff.

3. Introduction to key stakeholders: The IT Operations Technician should be introduced to key stakeholders within the company, such as department heads, managers, and other IT team members. This will help them understand the organizational structure and build relationships with colleagues. The task is typically performed by the IT manager or HR department.

4. Training on company-specific software and tools: The IT Operations Technician should receive training on the specific software and tools used within the company, such as ticketing systems, monitoring tools, and configuration management software. This will enable them to effectively perform their job responsibilities. The training is usually conducted by the IT manager or senior IT staff.

5. Review of standard operating procedures: The IT Operations Technician should be provided with a detailed review of the company’s standard operating procedures (SOPs) related to IT operations. This includes procedures for incident management, change management, and problem management. The task is typically performed by the IT manager or senior IT staff.

6. Shadowing experienced IT Operations Technicians: The new IT Operations Technician should have the opportunity to shadow experienced technicians to observe and learn from their day-to-day activities. This will help them gain practical knowledge and understand the best practices followed within the company. The task is usually coordinated by the IT manager or senior IT staff.

7. Access provisioning and security training: The IT Operations Technician should undergo training on access provisioning processes and security protocols. This includes understanding how to grant and revoke access to various systems and applications, as well as ensuring compliance with security policies. The task is typically performed by the IT manager or security team.

8. Documentation review: The new IT Operations Technician should review existing documentation, such as network diagrams, system configurations, and troubleshooting guides. This will help them familiarize themselves with the company’s IT environment and understand how to troubleshoot common issues. The task is usually coordinated by the IT manager or senior IT staff.

9. Introduction to IT service management processes: The IT Operations Technician should receive an overview of IT service management processes, such as incident management, problem management, and change management. This will help them understand how IT services are delivered and managed within the company. The task is typically performed by the IT manager or senior IT staff.

10. Performance expectations and goal setting: The IT Operations Technician should have a discussion with their manager to set performance expectations and goals for their role. This will help them understand what is expected of them and how their performance will be evaluated. The task is typically performed by the IT manager or HR department

Setting Up Your Employee Onboarding Process

From reading through the items in the example It Operations Technician checklist above, you’ll now have an idea of how you can apply best practices to getting your new It Operations Technician up to speed and working well in your Technology team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.