It Service Delivery Manager Onboarding Checklist

It Service Delivery Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new It Service Delivery Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Technology onboarding experience or just need an onboarding checklist for your new It Service Delivery Manager, you’re in the right place. We’ve put together a sample It Service Delivery Manager onboarding checklist below and have created onboarding templates & resources to help.

It Service Delivery Manager Onboarding Checklist

1. Introduction to company culture and values: The IT Service Delivery Manager should be provided with an overview of the company’s culture and values to understand the organization’s expectations and work environment. This task is typically performed by the HR department or a designated company representative.

2. Familiarization with company policies and procedures: The IT Service Delivery Manager should be given access to the company’s policies and procedures, including IT-related policies such as security protocols, data protection, and incident management. This task is usually performed by the IT department or a designated IT manager.

3. Introduction to the IT infrastructure: The IT Service Delivery Manager should receive a comprehensive overview of the company’s IT infrastructure, including hardware, software, networks, and systems. This task is typically performed by the IT department or a designated IT infrastructure team.

4. Understanding the service delivery framework: The IT Service Delivery Manager should be provided with detailed information about the company’s service delivery framework, including service level agreements (SLAs), key performance indicators (KPIs), and escalation procedures. This task is usually performed by the IT service management team or a designated service delivery manager.

5. Meeting key stakeholders: The IT Service Delivery Manager should be introduced to key stakeholders within the organization, including senior management, department heads, and other IT team members. This task is typically performed by the IT department or a designated IT manager.

6. Reviewing existing service contracts: The IT Service Delivery Manager should review existing service contracts with external vendors or suppliers to understand the scope of services provided and any contractual obligations. This task is usually performed by the procurement or vendor management team, with support from the IT department.

7. Conducting a gap analysis: The IT Service Delivery Manager should conduct a gap analysis to identify any areas where the current service delivery processes or capabilities may be lacking. This task is typically performed by the IT service management team or a designated service delivery manager.

8. Developing a service improvement plan: Based on the findings of the gap analysis, the IT Service Delivery Manager should develop a service improvement plan to address any identified gaps and enhance the overall service delivery. This task is usually performed by the IT service management team or a designated service delivery manager.

9. Establishing communication channels: The IT Service Delivery Manager should establish effective communication channels with internal stakeholders, such as regular team meetings, status updates, and feedback mechanisms. This task is typically performed by the IT service management team or a designated service delivery manager.

10. Conducting training and knowledge transfer: The IT Service Delivery Manager should receive training on any specific tools, systems, or processes used within the organization, as well as knowledge transfer from outgoing IT service delivery personnel. This task is usually performed by the IT department or a designated IT manager.

11. Setting up performance monitoring and reporting: The IT Service Delivery Manager should set up performance monitoring and reporting mechanisms to track key service delivery metrics and provide regular reports to management. This task is typically performed by the IT service management team or a designated service delivery manager.

12. Participating in team-building activities: The IT Service Delivery Manager should participate in team-building activities to foster collaboration, trust, and a positive work environment within the IT department. This task is usually organized by the HR department or a designated team-building facilitator.

13. Understanding the company’s disaster recovery and business continuity plans: The IT Service Delivery Manager should familiarize themselves with the company’s disaster recovery and business continuity plans to ensure they can effectively respond to any IT-related emergencies or disruptions. This task is typically performed by the IT department or a designated IT manager.

14. Reviewing budget and resource allocation: The IT Service Delivery Manager should review the IT department’s budget and resource allocation to understand the financial constraints and available resources for service delivery. This task is typically performed by the finance department or a designated budget manager.

15. Developing relationships with external stakeholders: The IT Service Delivery Manager should establish relationships with external stakeholders, such as clients, vendors, or partners, to ensure effective collaboration and service delivery. This task is typically performed by the IT service management team or a designated service delivery manager

Setting Up Your Employee Onboarding Process

From reading through the items in the example It Service Delivery Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new It Service Delivery Manager up to speed and working well in your Technology team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.