Keno Dealer Onboarding Checklist

Keno Dealer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Keno Dealer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Gaming onboarding experience or just need an onboarding checklist for your new Keno Dealer, you’re in the right place. We’ve put together a sample Keno Dealer onboarding checklist below and have created onboarding templates & resources to help.

Keno Dealer Onboarding Checklist

1. Orientation: The new Keno Dealer attends an orientation session where they are introduced to the company’s policies, procedures, and values. This task is typically performed by the Human Resources department or a designated trainer.

2. Job Shadowing: The new Keno Dealer shadows an experienced dealer to observe and learn the intricacies of the job. They observe how to operate the keno machine, interact with customers, and handle various situations. This task is performed by a senior Keno Dealer or a designated mentor.

3. Training on Keno Rules and Regulations: The new Keno Dealer undergoes training on the specific rules and regulations governing keno games. They learn about the different types of bets, payouts, and how to handle customer inquiries or disputes related to the game. This task is typically performed by a Keno Supervisor or a designated trainer.

4. Familiarization with Keno Equipment: The new Keno Dealer is trained on the operation and maintenance of the keno equipment, including the keno machine, ticket scanner, and any other related devices. They learn how to troubleshoot common issues and ensure smooth gameplay. This task is performed by a Keno Technician or a designated trainer.

5. Cash Handling Training: The new Keno Dealer receives training on proper cash handling procedures, including how to count and verify cash, process payouts, and maintain accurate records. They also learn about the company’s policies regarding cash handling and security. This task is typically performed by a Cashier Supervisor or a designated trainer.

6. Customer Service Training: The new Keno Dealer undergoes customer service training to enhance their communication and interpersonal skills. They learn how to provide excellent service, handle customer complaints or concerns, and create a positive gaming experience. This task is performed by a Customer Service Manager or a designated trainer.

7. Responsible Gambling Awareness: The new Keno Dealer receives training on responsible gambling practices and how to identify signs of problem gambling. They learn how to intervene appropriately and provide resources to customers who may need assistance. This task is typically performed by a Responsible Gambling Coordinator or a designated trainer.

8. Security and Surveillance Procedures: The new Keno Dealer is trained on the company’s security and surveillance protocols to ensure the integrity of the game and prevent fraud or theft. They learn how to identify suspicious activities and report them to the appropriate personnel. This task is performed by a Security Manager or a designated trainer.

9. Emergency Procedures: The new Keno Dealer is trained on emergency procedures, including fire safety, evacuation protocols, and first aid. They learn how to respond effectively in case of emergencies and ensure the safety of customers and staff. This task is typically performed by a Safety Officer or a designated trainer.

10. Compliance Training: The new Keno Dealer undergoes training on compliance with gaming regulations and laws. They learn about the importance of adhering to ethical standards, avoiding conflicts of interest, and maintaining confidentiality. This task is performed by a Compliance Officer or a designated trainer.

11. Shift Scheduling and Timekeeping: The new Keno Dealer is familiarized with the company’s shift scheduling and timekeeping system. They learn how to request time off, swap shifts, and accurately record their working hours. This task is typically performed by a Shift Supervisor or a designated HR representative.

12. Introduction to Team Members: The new Keno Dealer is introduced to their colleagues and other team members within the company. They learn about the roles and responsibilities of different departments and how they collaborate to ensure smooth operations. This task is performed by the Keno Supervisor or a designated team leader.

13. Performance Expectations and Evaluation: The new Keno Dealer is informed about the company’s performance expectations and evaluation process. They learn about key performance indicators, targets, and how their performance will be assessed. This task is typically performed by the Keno Supervisor or a designated HR representative.

14. Ongoing Training and Development Opportunities: The new Keno Dealer is informed about ongoing training and development opportunities available within the company. They learn about workshops, seminars, or certifications that can enhance their skills and career progression. This task is performed by the Training and Development department or a designated HR representative.

15. Introduction to Company Policies and Benefits: The new Keno Dealer is provided with an overview of the company’s policies, including dress code, attendance, and code of conduct. They are also informed about employee benefits, such as health insurance, retirement plans, and employee discounts. This task is typically performed by the HR department or a designated HR representative

Setting Up Your Employee Onboarding Process

From reading through the items in the example Keno Dealer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Keno Dealer up to speed and working well in your Gaming team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.