Keno Writer Onboarding Checklist

Keno Writer Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Keno Writer starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Gaming onboarding experience or just need an onboarding checklist for your new Keno Writer, you’re in the right place. We’ve put together a sample Keno Writer onboarding checklist below and have created onboarding templates & resources to help.

Keno Writer Onboarding Checklist

1. Introduction to company policies and procedures: The new Keno Writer should be provided with a comprehensive overview of the company’s policies and procedures. This includes understanding the code of conduct, dress code, attendance policy, and any other guidelines that govern their behavior within the organization. The Human Resources department is responsible for conducting this task.

2. Familiarization with gaming regulations: As a Keno Writer, it is crucial to have a thorough understanding of the gaming regulations and laws that govern the industry. This task involves providing the new employee with training materials, resources, and guidance on how to comply with these regulations. The Compliance department or a designated supervisor typically handles this responsibility.

3. Training on Keno game rules and procedures: The new Keno Writer should receive comprehensive training on the rules and procedures of the Keno game. This includes understanding how to operate the Keno system, how to process bets, how to calculate payouts, and how to resolve any issues that may arise during gameplay. The Keno Manager or a designated trainer within the company is responsible for providing this training.

4. Introduction to the company’s customer service standards: Excellent customer service is crucial in the gaming industry. The new Keno Writer should be introduced to the company’s customer service standards, including how to handle customer inquiries, complaints, and requests. This task is typically performed by the Customer Service department or a designated supervisor.

5. Shadowing experienced Keno Writers: To gain practical experience and learn the intricacies of the job, the new Keno Writer should have the opportunity to shadow experienced employees. This allows them to observe and learn from experienced professionals, understand best practices, and gain confidence in their role. The Keno Manager or a designated mentor within the company can facilitate this task.

6. Familiarization with the Keno system: The new Keno Writer should receive training on the specific Keno system used by the company. This includes understanding how to navigate the system, input bets, generate tickets, and process payouts. The IT department or a designated system administrator is responsible for providing this training.

7. Introduction to responsible gambling practices: Responsible gambling is an essential aspect of the gaming industry. The new Keno Writer should be educated on responsible gambling practices, including identifying signs of problem gambling, providing information on support services, and implementing harm minimization strategies. The Responsible Gambling department or a designated supervisor typically handles this responsibility.

8. Understanding security and confidentiality protocols: Given the sensitive nature of the gaming industry, the new Keno Writer should be trained on security and confidentiality protocols. This includes understanding how to handle customer information, financial transactions, and maintaining the integrity of the gaming system. The Security department or a designated supervisor is responsible for providing this training.

9. Introduction to emergency procedures: In the event of an emergency, it is crucial for the new Keno Writer to be aware of the company’s emergency procedures. This includes understanding evacuation plans, emergency contact information, and protocols for handling various emergency situations. The Health and Safety department or a designated supervisor typically handles this responsibility.

10. Ongoing professional development opportunities: To ensure continuous growth and improvement, the new Keno Writer should be made aware of ongoing professional development opportunities. This may include workshops, seminars, online courses, or certifications related to the gaming industry. The Training and Development department or a designated supervisor is responsible for providing information on these opportunities

Setting Up Your Employee Onboarding Process

From reading through the items in the example Keno Writer checklist above, you’ll now have an idea of how you can apply best practices to getting your new Keno Writer up to speed and working well in your Gaming team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.