Key Maker Onboarding Checklist

Key Maker Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Key Maker starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Maintenance onboarding experience or just need an onboarding checklist for your new Key Maker, you’re in the right place. We’ve put together a sample Key Maker onboarding checklist below and have created onboarding templates & resources to help.

Key Maker Onboarding Checklist

1. Introduction to company policies and procedures: The key maker should be provided with a comprehensive overview of the company’s policies and procedures, including safety protocols, key management systems, and any specific guidelines related to the maintenance industry. This task is typically performed by the HR department or a designated supervisor.

2. Familiarization with key cutting equipment: The key maker should receive training on the various key cutting machines and tools used in the company. This includes understanding the different types of keys, how to operate the equipment safely, and troubleshooting common issues. The task is usually performed by a senior key maker or a designated trainer.

3. Understanding key management systems: The key maker needs to learn about the company’s key management systems, such as key tracking software or physical key cabinets. They should be trained on how to properly log, label, and store keys, as well as how to handle key requests and maintain accurate records. This task is typically performed by a supervisor or a designated key management specialist.

4. Shadowing experienced key makers: To gain practical experience and learn the specific processes and techniques used within the company, the new key maker should shadow experienced colleagues. This allows them to observe and learn from seasoned professionals, understand customer interactions, and become familiar with the company’s workflow. This task is performed by experienced key makers or supervisors.

5. Learning about security protocols: As a key maker, understanding and adhering to security protocols is crucial. The new employee should be trained on how to handle sensitive information, maintain confidentiality, and follow any security measures in place to protect keys and access control systems. This task is typically performed by a security manager or a designated security officer.

6. Familiarization with company’s client base: The key maker should be introduced to the company’s client base, including commercial clients, residential customers, and any other entities that require key cutting or maintenance services. This includes understanding the specific needs and expectations of each client, as well as any contractual obligations. This task is performed by a supervisor or a designated client relationship manager.

7. Understanding emergency response procedures: In the event of emergencies or urgent situations, the key maker should be aware of the company’s emergency response procedures. This includes knowing how to handle lockouts, lost keys, or any other situations that require immediate attention. The task of training the key maker on emergency response procedures is typically performed by a supervisor or a designated emergency response coordinator.

8. Learning about maintenance industry regulations: The key maker should be educated on any relevant regulations or standards within the maintenance industry. This includes understanding safety regulations, licensing requirements, and any other legal obligations that pertain to their role. This task is typically performed by a supervisor or a designated compliance officer.

9. Introduction to company’s customer service standards: Providing excellent customer service is essential for a key maker. The new employee should be trained on the company’s customer service standards, including how to interact with clients, handle complaints or inquiries, and ensure customer satisfaction. This task is performed by a supervisor or a designated customer service manager.

10. Reviewing company’s code of conduct and ethics: The key maker should be familiarized with the company’s code of conduct and ethics, which outlines the expected behavior and professional standards. This includes understanding the importance of integrity, honesty, and maintaining a positive image for the company. The task of reviewing the code of conduct is typically performed by the HR department or a designated ethics officer

Setting Up Your Employee Onboarding Process

From reading through the items in the example Key Maker checklist above, you’ll now have an idea of how you can apply best practices to getting your new Key Maker up to speed and working well in your Maintenance team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.