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Keysmith Onboarding Checklist
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Contents
Keysmith Onboarding Process
Are you looking for help setting up a staff orientation process so that when your new Keysmith starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Locksmith onboarding experience or just need an onboarding checklist for your new Keysmith, you’re in the right place. We’ve put together a sample Keysmith onboarding checklist below and have created onboarding templates & resources to help.
Keysmith Onboarding Checklist
1. Introduction to company policies and procedures: The new keysmith should be provided with a comprehensive overview of the company’s policies and procedures. This includes information on safety protocols, customer service standards, and any specific guidelines related to locksmithing services. The task is typically performed by the HR department or a designated supervisor.
2. Familiarization with tools and equipment: The keysmith should be introduced to the various tools and equipment used in locksmithing. This includes understanding the purpose and proper usage of key cutting machines, lock picking tools, key duplicators, and other specialized equipment. A senior locksmith or experienced technician usually conducts this task.
3. Understanding key systems and lock types: It is crucial for the new keysmith to gain knowledge about different key systems and lock types commonly encountered in the industry. This includes learning about pin tumbler locks, wafer locks, electronic locks, and high-security locks. A senior locksmith or experienced technician typically provides training in this area.
4. Learning key cutting and duplication techniques: The new keysmith should receive training on key cutting and duplication techniques. This involves understanding how to accurately measure and cut keys, as well as using key duplicating machines. A senior locksmith or experienced technician usually trains the new keysmith in this task.
5. Shadowing experienced locksmiths: To gain practical experience and learn on-the-job skills, the new keysmith should be given the opportunity to shadow experienced locksmiths. This allows them to observe and assist with various locksmithing tasks, such as lock installations, lock repairs, and emergency lockout services. Experienced locksmiths within the company typically perform this task.
6. Understanding security protocols and confidentiality: The new keysmith should be educated on the importance of maintaining security protocols and confidentiality. This includes handling sensitive customer information, safeguarding keys and access codes, and adhering to privacy regulations. The HR department or a designated supervisor typically provides training in this area.
7. Familiarization with company software and systems: The new keysmith should be trained on any software or systems used by the company for managing customer information, scheduling appointments, and tracking inventory. This includes learning how to use key management software, locksmithing databases, and any other relevant tools. The IT department or a designated trainer typically performs this task.
8. Understanding customer service expectations: The new keysmith should be made aware of the company’s customer service expectations and standards. This includes learning how to interact with customers professionally, handle complaints or inquiries, and provide accurate and timely locksmithing services. The HR department or a designated supervisor typically provides training in this area.
9. Safety training and certification: The new keysmith should undergo safety training to ensure they are aware of potential hazards and how to mitigate them. This includes training on proper handling of tools and equipment, lockout/tagout procedures, and emergency response protocols. The HR department or a designated safety officer typically conducts this task.
10. Introduction to company culture and values: The new keysmith should be introduced to the company’s culture and values. This includes understanding the company’s mission, vision, and core values, as well as any specific expectations related to teamwork, professionalism, and continuous learning. The HR department or a designated supervisor typically performs this task
Setting Up Your Employee Onboarding Process
From reading through the items in the example Keysmith checklist above, you’ll now have an idea of how you can apply best practices to getting your new Keysmith up to speed and working well in your Locksmith team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.