Landlord Onboarding Checklist

Landlord Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Landlord starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Real Estate onboarding experience or just need an onboarding checklist for your new Landlord, you’re in the right place. We’ve put together a sample Landlord onboarding checklist below and have created onboarding templates & resources to help.

Landlord Onboarding Checklist

1. Property Familiarization: The new landlord should be provided with a comprehensive overview of the properties they will be managing. This includes details such as property locations, types (residential, commercial, etc.), number of units, and any unique features or challenges. The task is typically performed by the property management team or supervisor.

2. Lease Agreement Review: The new landlord should thoroughly review the lease agreements for each property they will be responsible for. This involves understanding the terms, conditions, and clauses, as well as any specific rules or regulations that apply to the properties. The task is usually performed independently by the new landlord, with guidance from the property management team or legal department.

3. Tenant Communication: The new landlord should be introduced to existing tenants and provided with their contact information. This allows the landlord to establish open lines of communication, address any concerns or issues, and build a positive relationship with the tenants. The task is typically performed by the property management team or supervisor, who may facilitate an initial meeting or provide contact details.

4. Rent Collection Process: The new landlord should be familiarized with the rent collection process, including the preferred payment methods, due dates, and any late fees or penalties. This ensures that the landlord can effectively manage rent collection and address any payment-related issues. The task is usually performed by the property management team or supervisor, who may provide training or guidelines.

5. Maintenance and Repairs: The new landlord should be educated on the maintenance and repair procedures for the properties they will be managing. This includes understanding how to handle tenant requests, coordinating with maintenance staff or contractors, and ensuring timely resolution of issues. The task is typically performed by the property management team or supervisor, who may provide training or guidelines.

6. Financial Management: The new landlord should receive training on financial management tasks, such as budgeting, expense tracking, and financial reporting. This ensures that the landlord can effectively manage the financial aspects of property management, including income, expenses, and profitability. The task is usually performed by the property management team or supervisor, who may provide training or resources.

7. Legal and Regulatory Compliance: The new landlord should be educated on the legal and regulatory requirements related to property management, including fair housing laws, eviction procedures, and safety regulations. This ensures that the landlord operates within the boundaries of the law and avoids any legal issues. The task is typically performed by the property management team or legal department, who may provide training or resources.

8. Tenant Screening and Selection: The new landlord should be trained on the tenant screening and selection process, including conducting background checks, verifying references, and evaluating potential tenants. This ensures that the landlord can make informed decisions when selecting tenants and minimize the risk of problematic tenants. The task is usually performed by the property management team or supervisor, who may provide training or guidelines.

9. Insurance and Risk Management: The new landlord should be informed about the insurance coverage required for the properties they will be managing, including property insurance, liability insurance, and any additional coverage needed. This ensures that the landlord can adequately protect the properties and mitigate potential risks. The task is typically performed by the property management team or supervisor, who may provide guidance or connect the landlord with insurance providers.

10. Community Engagement: The new landlord should be encouraged to engage with the local community, such as attending neighborhood meetings, joining landlord associations, or participating in community events. This helps the landlord build relationships, stay informed about local issues, and contribute positively to the community. The task is usually performed independently by the new landlord, with guidance or suggestions from the property management team or supervisor

Setting Up Your Employee Onboarding Process

From reading through the items in the example Landlord checklist above, you’ll now have an idea of how you can apply best practices to getting your new Landlord up to speed and working well in your Real Estate team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.