Public House Manager Onboarding Checklist

Public House Manager Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Public House Manager starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Hospitality onboarding experience or just need an onboarding checklist for your new Public House Manager, you’re in the right place. We’ve put together a sample Public House Manager onboarding checklist below and have created onboarding templates & resources to help.

Public House Manager Onboarding Checklist

1. Introduction to company culture and values: The task involves providing a comprehensive overview of the company’s culture, values, and mission to the new Public House Manager. This task is typically performed by the Human Resources department or a designated company representative who can explain the organization’s core principles and expectations.

2. Familiarization with company policies and procedures: The new Public House Manager should be introduced to the company’s policies and procedures, including those related to health and safety, customer service, employee conduct, and any specific guidelines relevant to the hospitality industry. This task is usually carried out by the Human Resources department or a designated manager.

3. Introduction to the team: The new Public House Manager should be introduced to their team members, including both front-of-house and back-of-house staff. This task is typically performed by the General Manager or a designated supervisor who can facilitate introductions and provide an overview of each team member’s role and responsibilities.

4. Training on operational systems and software: The new Public House Manager should receive training on the various operational systems and software used within the company, such as point-of-sale systems, inventory management software, and scheduling tools. This task is usually conducted by the IT department or a designated trainer who can provide hands-on training and answer any questions.

5. Understanding financial management: The new Public House Manager should receive training on financial management aspects, including budgeting, cost control, and financial reporting. This task is typically performed by the Finance department or a designated manager who can provide guidance on financial processes and expectations.

6. Familiarization with the menu and beverage offerings: The new Public House Manager should be provided with a detailed overview of the menu and beverage offerings, including information on ingredients, preparation methods, and pricing. This task is usually carried out by the Head Chef or a designated supervisor who can provide a comprehensive understanding of the menu.

7. Learning about local regulations and licensing requirements: The new Public House Manager should be educated on local regulations and licensing requirements specific to the hospitality industry, such as liquor licensing, food safety regulations, and health inspections. This task is typically performed by the General Manager or a designated supervisor who can provide relevant documentation and guidance.

8. Shadowing experienced managers: The new Public House Manager should have the opportunity to shadow experienced managers within the company to gain practical insights into the day-to-day operations, decision-making processes, and managerial responsibilities. This task is usually organized by the General Manager or a designated mentor who can provide guidance and support during the shadowing period.

9. Understanding customer service standards: The new Public House Manager should receive training on the company’s customer service standards and expectations, including how to handle customer complaints, ensure customer satisfaction, and create a positive dining experience. This task is typically performed by the General Manager or a designated supervisor who can provide guidance and share best practices.

10. Reviewing marketing and promotional strategies: The new Public House Manager should be briefed on the company’s marketing and promotional strategies, including any ongoing campaigns, social media presence, and community engagement initiatives. This task is usually carried out by the Marketing department or a designated manager who can provide an overview of the company’s marketing efforts.

11. Establishing vendor relationships: The new Public House Manager should be introduced to key vendors and suppliers, such as food and beverage distributors, to establish relationships and ensure smooth procurement processes. This task is typically performed by the General Manager or a designated supervisor who can facilitate introductions and provide information on preferred vendors.

12. Reviewing health and safety protocols: The new Public House Manager should receive comprehensive training on health and safety protocols, including proper food handling, sanitation practices, emergency procedures, and compliance with occupational health and safety regulations. This task is usually conducted by the Health and Safety department or a designated trainer who can provide relevant training materials and guidelines.

13. Setting performance goals and expectations: The new Public House Manager should have a meeting with their supervisor or the General Manager to discuss performance goals, expectations, and key performance indicators. This task is typically performed by the General Manager or a designated supervisor who can provide clarity on performance expectations and establish a framework for ongoing performance evaluations.

14. Reviewing employee scheduling and labor management: The new Public House Manager should receive training on employee scheduling processes, labor laws, and effective labor management strategies to ensure optimal staffing levels and compliance with labor regulations. This task is usually performed by the Human Resources department or a designated manager who can provide guidance on scheduling software and labor management best practices.

15. Introduction to company reporting and communication channels: The new Public House Manager should be familiarized with the company’s reporting and communication channels, including regular reporting requirements, team meetings, and communication platforms used within the organization. This task is typically carried out by the General Manager or a designated supervisor who can provide an overview of reporting expectations and communication protocols.

16. Ongoing professional development opportunities: The new Public House Manager should be informed about ongoing professional development opportunities, such as industry conferences, training programs, and certifications, to enhance their skills and knowledge in the hospitality industry. This task is usually performed by the Human Resources department or a designated manager who can provide information on available resources and support for professional growth.

17. Introduction to company benefits and employee perks: The new Public House Manager should be provided with information on company benefits, such as health insurance, retirement plans, and employee discounts, as well as any additional perks offered by the company, such as staff meals or wellness programs. This task is typically carried out by the Human Resources department or a designated representative who can provide details on available benefits and perks.

18. Reviewing company performance metrics: The new Public House Manager should receive an overview of the company’s performance metrics, such as revenue targets, customer satisfaction scores, and profitability goals, to understand the key performance indicators used to evaluate success. This task is typically performed by the General Manager or a designated supervisor who can provide insights into the company’s performance expectations.

19. Introduction to community engagement initiatives: The new Public House Manager should be briefed on any community engagement initiatives or partnerships that the company is involved in, such as local charity events or sustainability programs. This task is usually organized by the Marketing department or a designated manager who can provide information on community engagement opportunities.

20. Reviewing employee benefits and HR policies: The new Public House Manager should receive information on employee benefits, such as vacation policies, sick leave, and employee assistance programs, as well as an overview of HR policies related to employee conduct, performance evaluations, and disciplinary procedures. This task is typically performed by the Human Resources department or a designated representative who can provide relevant documentation and answer any questions

Setting Up Your Employee Onboarding Process

From reading through the items in the example Public House Manager checklist above, you’ll now have an idea of how you can apply best practices to getting your new Public House Manager up to speed and working well in your Hospitality team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.