Public Transit Trolley Driver Onboarding Checklist

Public Transit Trolley Driver Onboarding Process

Are you looking for help setting up a staff orientation process so that when your new Public Transit Trolley Driver starts their role, they can learn about their responsibilities and your company as quickly as possible? Whether you’re keen to use buddy onboarding, want to automate your Transportation onboarding experience or just need an onboarding checklist for your new Public Transit Trolley Driver, you’re in the right place. We’ve put together a sample Public Transit Trolley Driver onboarding checklist below and have created onboarding templates & resources to help.

Public Transit Trolley Driver Onboarding Checklist

1. Orientation: The new trolley driver attends an orientation session where they are introduced to the company’s policies, procedures, and safety protocols. This task is typically performed by the human resources department or a designated trainer.

2. Training on trolley operations: The new driver receives comprehensive training on operating the trolley, including understanding the controls, safety features, and emergency procedures. This task is usually conducted by experienced trolley drivers or trainers.

3. Route familiarization: The new driver is taken on a tour of the trolley routes to become familiar with the stops, landmarks, and potential challenges along the way. This task is typically performed by a supervisor or an experienced driver.

4. Customer service training: The new driver undergoes customer service training to learn how to interact with passengers, handle inquiries, and provide assistance. This task is often conducted by a customer service manager or a designated trainer.

5. Fare collection and ticketing system training: The new driver is trained on the fare collection process, including operating the ticketing system, handling cash, and issuing tickets or passes. This task is usually performed by a supervisor or a designated trainer.

6. Safety and emergency procedures: The new driver receives training on safety protocols, emergency evacuation procedures, and how to handle various situations such as accidents, medical emergencies, or unruly passengers. This task is typically conducted by a safety officer or a designated trainer.

7. Vehicle maintenance and inspections: The new driver learns about routine vehicle maintenance tasks, such as checking fluid levels, inspecting tires, and reporting any issues. They also receive training on conducting pre-trip and post-trip inspections. This task is often performed by a maintenance supervisor or a designated trainer.

8. Communication systems training: The new driver is trained on using the communication systems available on the trolley, such as two-way radios or onboard intercoms, to communicate with dispatchers or other drivers. This task is usually conducted by a supervisor or a designated trainer.

9. Schedule and time management: The new driver is provided with information on their work schedule, break times, and how to manage their time effectively to ensure punctuality and adherence to the schedule. This task is typically performed by a scheduling manager or a supervisor.

10. Company policies and regulations: The new driver is educated on the company’s policies and regulations, including attendance policies, dress code, code of conduct, and any specific rules related to driving a trolley. This task is often conducted by the human resources department or a designated trainer.

11. Union or collective bargaining agreement orientation: If applicable, the new driver is provided with an orientation on the union or collective bargaining agreement that governs their employment, including rights, benefits, and any specific provisions related to their role. This task is typically performed by a union representative or a designated trainer.

12. Shadowing experienced drivers: The new driver spends time shadowing experienced drivers to observe their daily routines, interactions with passengers, and handling of various situations. This task is usually arranged by a supervisor or a designated trainer.

13. Performance evaluation and feedback: The new driver undergoes periodic performance evaluations and receives feedback on their driving skills, customer service, and adherence to company policies. This task is typically performed by a supervisor or a designated evaluator.

14. Ongoing professional development: The new driver is encouraged to participate in ongoing professional development opportunities, such as defensive driving courses, customer service workshops, or safety training sessions. This task may be coordinated by the human resources department or a designated training coordinator.

15. Introduction to support staff: The new driver is introduced to the support staff, such as dispatchers, mechanics, and administrative personnel, who play a crucial role in ensuring smooth operations. This task is typically performed by a supervisor or a designated staff member.

16. Familiarization with company resources: The new driver is provided with information on company resources, such as employee handbooks, intranet portals, and contact directories, to facilitate their access to important information and support. This task is often coordinated by the human resources department or a designated staff member.

17. Introduction to safety committees or employee associations: The new driver is introduced to any safety committees or employee associations within the company that promote employee well-being, safety, and engagement. This task may be performed by a supervisor or a designated representative from the respective committee or association.

18. Introduction to union representatives: If applicable, the new driver is introduced to union representatives who can provide guidance, support, and representation in matters related to employment rights and negotiations. This task is typically performed by a union representative or a designated staff member.

19. Review of company benefits and perks: The new driver is provided with information on company benefits, such as health insurance, retirement plans, vacation policies, and any additional perks or incentives offered by the company. This task is often coordinated by the human resources department or a designated benefits coordinator.

20. Introduction to company culture and values: The new driver is introduced to the company’s culture, values, and mission, emphasizing the importance of teamwork, professionalism, and commitment to providing excellent service. This task is typically performed by a supervisor, a human resources representative, or a designated trainer

Setting Up Your Employee Onboarding Process

From reading through the items in the example Public Transit Trolley Driver checklist above, you’ll now have an idea of how you can apply best practices to getting your new Public Transit Trolley Driver up to speed and working well in your Transportation team. Scroll up to see the link to our onboarding templates & resources or get in touch to discuss getting help setting up your systems and processes in this area.